Employee engagement initiatives and team building.
Hi, I’m
Priyanka Thakur
Payment Processor
Bangalore,KA
Summary
B.Tech graduate with 2 plus years of experience at HSBC specializing in payment investigation, stakeholder management, and compliance. Skilled in process improvement, conflict resolution, and cross-border communication. Actively involved in employee engagement and team activities, with a strong interest in transitioning into People Operations to leverage my operational expertise, interpersonal skills, and passion for fostering positive workplace culture.
Overview
2
years of professional experience
3
Languages
Work History
HSBC Electronic Data Processing
Payment Processor
04.2023 - Current
Job overview
- Proficient in SWIFT MT103, MT202, MT202COV, MT195, MT196, MT192, MT199, MT295, MT296, MT299, MT995, MT996, MT999, SEPA SCT.
- Handled various swift message work case types ROF, BCNR, Sanctions monitoring Inbound RFI, EU WTR Inbound RFI, Unable to Apply, Cancellation Request, Unable to Effect Payment, Compliance, Value date adjustment, Amendment, Fraud Investigations, Charge Inquiry.
- Prioritize escalation by contacting Relationship Manager and Banks acknowledge the queries on time.
- Establish effective working relationships with managers and co- workers to ensure excellent and mentored teammates with general queries.
- Organized and led employee engagement initiatives and team - building activities, fostering collaboration, motivation and a positive workplace culture.
NIIT, Mandi, Himachal Pradesh
3 Months Training with PHP (Web Apps)
Job overview
- PHP web applications training with complete software development stages, including testing basics.
- Achievements/Tasks
- 94% marks secured, Certificate from NIIT Academic Council, Delhi
Infowiz, Chandigarh
6 Months Industrial Training
Job overview
- Android Basics, Application Development with testing in stages, Requirement Analysis, Software development, testing in a scrum team environment.
Education
Kochiva Amritsar, India
French A2 from Foreign Languages And Literatures
04.2001
Alliance Francaise De ChandigarhChandigarh, India
French A1 from Foreign Languages And Literatures
04.2001
Himachal Pradesh Technical UniversityHimachal Pradesh
Bachelor of Science from Computer Science
04.2001
University Overview
GPA: 76%
Himachal Pradesh Takniki Shiksha BoardHimachal Pradesh
Diploma from Computer Science
12.2015
University Overview
GPA: 60%
Skills
Mentoring and supporting new joiners
Team-building activities
SLA management & process adherence
Conflict resolution & escalation handling
Data analysis & reporting for decision-making
Familiarity with operational dashboards and metrics
Compliance with policies & regulations
Interests
Organizing workshops and collaborative activities.
Reading about workplace culture and leadership.
Timeline
Payment Processor
HSBC Electronic Data Processing
04.2023 - Current
Kochiva
French A2 from Foreign Languages And Literatures
04.2001
Alliance Francaise De Chandigarh
French A1 from Foreign Languages And Literatures
04.2001
Himachal Pradesh Technical University
Bachelor of Science from Computer Science
04.2001
3 Months Training with PHP (Web Apps)
NIIT, Mandi, Himachal Pradesh
6 Months Industrial Training
Infowiz, Chandigarh
Himachal Pradesh Takniki Shiksha Board
Diploma from Computer Science