Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Priyanka Thakur

Payment Processor
Bangalore,KA
Priyanka Thakur

Summary

B.Tech graduate with 2 plus years of experience at HSBC specializing in payment investigation, stakeholder management, and compliance. Skilled in process improvement, conflict resolution, and cross-border communication. Actively involved in employee engagement and team activities, with a strong interest in transitioning into People Operations to leverage my operational expertise, interpersonal skills, and passion for fostering positive workplace culture.

Overview

2
years of professional experience
3
Languages

Work History

HSBC Electronic Data Processing

Payment Processor
04.2023 - Current

Job overview

  • Proficient in SWIFT MT103, MT202, MT202COV, MT195, MT196, MT192, MT199, MT295, MT296, MT299, MT995, MT996, MT999, SEPA SCT.
  • Handled various swift message work case types ROF, BCNR, Sanctions monitoring Inbound RFI, EU WTR Inbound RFI, Unable to Apply, Cancellation Request, Unable to Effect Payment, Compliance, Value date adjustment, Amendment, Fraud Investigations, Charge Inquiry.
  • Prioritize escalation by contacting Relationship Manager and Banks acknowledge the queries on time.
  • Establish effective working relationships with managers and co- workers to ensure excellent and mentored teammates with general queries.
  • Organized and led employee engagement initiatives and team - building activities, fostering collaboration, motivation and a positive workplace culture.

NIIT, Mandi, Himachal Pradesh

3 Months Training with PHP (Web Apps)

Job overview

  • PHP web applications training with complete software development stages, including testing basics.
  • Achievements/Tasks
  • 94% marks secured, Certificate from NIIT Academic Council, Delhi

Infowiz, Chandigarh

6 Months Industrial Training

Job overview

  • Android Basics, Application Development with testing in stages, Requirement Analysis, Software development, testing in a scrum team environment.

Education

Kochiva
Amritsar, India

French A2 from Foreign Languages And Literatures
04.2001

Alliance Francaise De Chandigarh
Chandigarh, India

French A1 from Foreign Languages And Literatures
04.2001

Himachal Pradesh Technical University
Himachal Pradesh

Bachelor of Science from Computer Science
04.2001

University Overview

GPA: 76%

Himachal Pradesh Takniki Shiksha Board
Himachal Pradesh

Diploma from Computer Science
12.2015

University Overview

GPA: 60%

Skills

Mentoring and supporting new joiners

Interests

Employee engagement initiatives and team building.

Organizing workshops and collaborative activities.

Reading about workplace culture and leadership.

Timeline

Payment Processor

HSBC Electronic Data Processing
04.2023 - Current

Kochiva

French A2 from Foreign Languages And Literatures
04.2001

Alliance Francaise De Chandigarh

French A1 from Foreign Languages And Literatures
04.2001

Himachal Pradesh Technical University

Bachelor of Science from Computer Science
04.2001

3 Months Training with PHP (Web Apps)

NIIT, Mandi, Himachal Pradesh

6 Months Industrial Training

Infowiz, Chandigarh

Himachal Pradesh Takniki Shiksha Board

Diploma from Computer Science
Priyanka ThakurPayment Processor