Priyanka Tiwari
Noida
Summary
Results-driven and customer-focused Deputy Manager with over 8 years of experience in tele sales and banking operations at Kotak Mahindra Bank. Proven track record in achieving sales targets, enhancing customer satisfaction, and driving revenue growth through strategic outbound calling and relationship management. Skilled in cross-selling financial products, handling high-pressure environments, and maintaining regulatory compliance.
Overview
8
8
years of professional experience
Work History
Deputy Manager(Tele Sales Executive)
KOTAK MAHINDRA BANK
Noida
11.2017 - Current
- Managed outbound sales calls to acquire new customers and promote banking products such as savings accounts, personal loans, credit cards, and insurance.
- Consistently achieved and surpassed monthly sales targets, contributing to overall branch revenue growth.
- Built and maintained strong relationships with customers by understanding their financial needs and offering suitable solutions.
- Handled customer objections and queries professionally to ensure high satisfaction and long-term engagement.
- Coordinated with backend teams for smooth processing of applications, KYC documentation, and service-related escalations.
- Maintained 100% compliance with banking regulations, internal audit policies, and customer confidentiality norms.
- Trained and mentored new tele sales executives on product knowledge and effective sales techniques.
- Prepared daily performance reports and participated in regular reviews with the sales and branch leadership team.
Education
M.com -
Dr. Ram Manohar Lohia Awadh University
06-2017
B.com -
Vinoba Bhave University
Hazaribagh08-2013
I.com -
CBSC
08-2010
Skills
- Tele Sales & Lead Conversion
- Banking Product Knowledge
- Customer Relationship Management (CRM)
- Team Coordination & Leadership
- Compliance & Regulatory Adherence
- Communication & Negotiation Skills
- Data Reporting & MIS
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Employee of the Month (scoring the highest number of CASA accounts in pan India)
Reference
- Sushant Chopra (Branch Manager) 8377905112 sushant.chopra@kotak.com
Timeline
Deputy Manager(Tele Sales Executive)
KOTAK MAHINDRA BANK
11.2017 - Current
M.com -
Dr. Ram Manohar Lohia Awadh University
B.com -
Vinoba Bhave University
I.com -
CBSC
Similar Profiles
Sveta KakerlaSveta Kakerla
DEPUTY MANAGER - Product Manager: Risk Monitoring at KOTAK MAHINDRA BANK- Kotak 811DEPUTY MANAGER - Product Manager: Risk Monitoring at KOTAK MAHINDRA BANK- Kotak 811
Parth Kiran BorseParth Kiran Borse
Deputy Manager – Branch Operations Manager at Kotak Mahindra BankDeputy Manager – Branch Operations Manager at Kotak Mahindra Bank
Akhil BansalAkhil Bansal
Senior Manager at Kotak Mahindra Bank LimitedSenior Manager at Kotak Mahindra Bank Limited
Amrita BhadraAmrita Bhadra
Priority Service Head for Tamilnadu & Kerala Locations – Consumer Banking at Kotak Mahindra Bank LtdPriority Service Head for Tamilnadu & Kerala Locations – Consumer Banking at Kotak Mahindra Bank Ltd
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES