Proven Operations Manager with over 12 years experience in the Financial sector. As a strategic leader I have been instrumental in managing teams, delivering measurable results across loan lifecycle management, risk assessment, and process optimizations. I aim to bring this impact-driven approach to help deliver bottom-line growth and improve operational excellence in any team that I am a part of.
● Managed a loan and lease portfolio of ₹100 crore, ensuring end-to-end compliance and lifecycle management.
● Launched BI integration, which resulted in the following: the efficiency of 75% and the error rate of 50%.
● The senior executive was responsible for it, and within 4 months, they completed all tasks. They succeeded with their monthly and quarterly targets.
● Improved customer satisfaction by 50% due to the process enhancements and cross-functional collaboration.
● Created leases and loans, backed by client finance examinations and market research.
● Increased accuracy of forecasts by using financial model techniques that are more advanced.
● Changing the loan management systems that are centralized reduced the processing time by 25%.
● Pan India 30 dealer relationships were optimized through the analysis and negotiation of the terms, enabling audit outcomes to become better.
● RBI approved the credit disbursements and compliance were checked by following the norms carefully.
● Checking the credentials of the client assures smooth compliance with the global SOPs.
● Errors were analyzed, and corrective actions were quickly done to streamline distribution operations.
Advanced MS Excel, Power BI, Retail Lending Suite
Budgeting & Financial Planning
Risk Assessment & Regulatory Compliance
Digital Transformation & Automation
Team Leadership & Training
Portfolio Management & Reconciliation
● Got a 95% compliance rate in the five years of external audits.
● A 20% drop in employees that left was achieved only through training initiatives.
● Championed digital transformation initiatives, automating 50% of manual work which otherwise would have taken place.