Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Timeline
Generic
Priyanka Unnikrishnan

Priyanka Unnikrishnan

Sr Executive Manager
Bengaluru

Summary

Proven Operations Manager with over 12 years experience in the Financial sector. As a strategic leader I have been instrumental in managing teams, delivering measurable results across loan lifecycle management, risk assessment, and process optimizations. I aim to bring this impact-driven approach to help deliver bottom-line growth and improve operational excellence in any team that I am a part of.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Sr Operations Executive

Volvo Financial Services
Bangalore
01.2022 - Current
  • Leading a team of 4 employees in daily banking operations, ensuring accuracy and compliance with industry regulations

● Managed a loan and lease portfolio of ₹100 crore, ensuring end-to-end compliance and lifecycle management.

● Launched BI integration, which resulted in the following: the efficiency of 75% and the error rate of 50%.

● The senior executive was responsible for it, and within 4 months, they completed all tasks. They succeeded with their monthly and quarterly targets.

● Improved customer satisfaction by 50% due to the process enhancements and cross-functional collaboration.

Assistant Manager Operations

Volvo Financial Services
Bangalore
03.2019 - 01.2022

● Created leases and loans, backed by client finance examinations and market research.

● Increased accuracy of forecasts by using financial model techniques that are more advanced.

● Changing the loan management systems that are centralized reduced the processing time by 25%.

Dealer Fund Flow Analyst

Ford Credit India
Chennai
06.2015 - 07.2018

● Pan India 30 dealer relationships were optimized through the analysis and negotiation of the terms, enabling audit outcomes to become better.

● RBI approved the credit disbursements and compliance were checked by following the norms carefully.

Financial Customer Funding

Ford Business Services
Chennai
06.2013 - 06.2015

● Checking the credentials of the client assures smooth compliance with the global SOPs.

● Errors were analyzed, and corrective actions were quickly done to streamline distribution operations.

Education

MBA - Finance And Accounting

Loyola Business School
Chennai
05.2016 - 05.2017

BBA - Accounting And Finance

SRM University
Chennai
03.2010 - 04.2013

Skills

Advanced MS Excel, Power BI, Retail Lending Suite

Budgeting & Financial Planning

Risk Assessment & Regulatory Compliance

Digital Transformation & Automation

Team Leadership & Training

Portfolio Management & Reconciliation

Certification

Certification in Elevate Webinars on Women in Leadership session

Accomplishments

    ● Got a 95% compliance rate in the five years of external audits.

    ● A 20% drop in employees that left was achieved only through training initiatives.

    ● Championed digital transformation initiatives, automating 50% of manual work which otherwise would have taken place.

  • Optimizing reconciliation activities in Excel involves using advanced features and best practices to streamline the process, reduce errors, and increase efficiency.

Projects

Led the Operations and finance team through rigorous RBI audits, resulting in consistently successful outcomes with zero observations over 5 years Successfully led the implementation of CKYC and CERSAI projects, overseeing end-to-end execution, compliance adherence, and overall project completion within an agreed timeline

Timeline

Sr Operations Executive

Volvo Financial Services
01.2022 - Current

Assistant Manager Operations

Volvo Financial Services
03.2019 - 01.2022

MBA - Finance And Accounting

Loyola Business School
05.2016 - 05.2017

Dealer Fund Flow Analyst

Ford Credit India
06.2015 - 07.2018

Financial Customer Funding

Ford Business Services
06.2013 - 06.2015

BBA - Accounting And Finance

SRM University
03.2010 - 04.2013
Priyanka UnnikrishnanSr Executive Manager