Priyanka Verma
Allahabad
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Utkarsh small finance Bank
Allahabad
11.2023 - Current
- Developed strategies to optimize branch operations.
- Ensured compliance with banking regulations and policies.
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Performed routine audits of branch operations to identify areas for improvement.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Managed inventory levels of cash, supplies, and other resources.
Relationship Manager
ICICI Bank
Allahabad
09.2022 - 11.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Addressed customer questions and concerns regarding products and services.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
Cashier
Ujjivan small finance Bank
Varanasi
05.2019 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Executive
Utkarsh Small Finance Bank
Varanasi
06.2017 - 05.2019
- Identified and targeted new business opportunities through market research and analysis.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Listened to customer needs to identify and recommend best products and services.
Education
Btech - Electronic And Communication Engineering
Dr.M.C SAXENA
Lucknow 06-2015
12th - Science
Kendriya Vidyalaya 39 GTC
Varanasi 04-2011
10th - All Subjects
Kendriya Vidyalaya 39 GTC
Varanasi 04-2009
Skills
- Compliance Reporting
- Cash shipment management
- Opening and closing procedures
- document flow coordination
- Staff Supervision
- Sales management
- Strategic Planning
- Customer Service
- Branch Operations Management
Languages
English
Beginner
A1
Hindi
Beginner
A1
Awards and Achievements
- Being qualified in Utkarsh Premier League-2nd Innings Contests.
- Being qualified in monthly winners.
- Being qualified in Zonal Head's Club August 2018.
- Being qualified for Dinner with Zonal Head Fixed Deposit in the month June 2018.
- Being qualified in Selfie contest.
- Being qualified in High Tea with Zonal Head July 2018.
- And many more Contests launch by Zonal & Head Office
Personal Details
Date of birth -03-March-1994
Gender-Female
Marital Status -Married
Declaration
- I solemnly declare that all the information mentioned above is true to the best of my knowledge.
Place
Prayagraj, Uttar Pradesh
Timeline
Branch Operations Manager
Utkarsh small finance Bank
11.2023 - Current
Relationship Manager
ICICI Bank
09.2022 - 11.2023
Cashier
Ujjivan small finance Bank
05.2019 - 07.2021
Sales Executive
Utkarsh Small Finance Bank
06.2017 - 05.2019
Btech - Electronic And Communication Engineering
Dr.M.C SAXENA
12th - Science
Kendriya Vidyalaya 39 GTC
10th - All Subjects
Kendriya Vidyalaya 39 GTC