Priyanka Vij
FARIDABAD
Summary
Accomplished Senior Account Manager with a proven track record at Losung360, adept in supply chain optimization and fostering key account relationships. Leveraged business intelligence to significantly enhance revenue streams and client satisfaction. Skilled in negotiation and mentoring, ensuring strategic partnerships and operational excellence. Achieved over 100% adherence to brand guidelines across multiple projects.
Overview
17
17
years of professional experience
Work History
Senior Account Manager-Demand Fulfilment-Warehouse
Losung360
Gurgaon
03.2024 - Current
- Training the account executives on points handling Key accounts
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Managed a portfolio of 12 key accounts, ensuring high levels of customer satisfaction, and retention.
- Analyze sales data to identify opportunities to improve revenue and add new lines of business.
- Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks
- Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
Accounts Director
HH Global
Gurgaon
12.2023 - 03.2024
- · Maintain relationship with strategic-level client POC's, provide specific market insights, collect regular feedback and ensure implementation of required actions internally and close the feedback loop by communicating output to the client.
- Work as a liaison for the liquor giant, William Grant & Sons, and work to add value to business growth.
- Define marketing briefs, and provide improved visual merchandise solutions in terms of designs and sample products.
- Secured resources and built a high-functioning network of vendors for POSM designing and solutions building.
- Secured resources and built a high-functioning network of vendors for POSM designing and solutions building.
- Manage overall financial performance (P&L, budgeting, revenue forecasting) of the Brand, risk analysis and remedy.
Program Manager-Gig Work
Quess corp limited
New Delhi
10.2021 - 12.2023
- Heading recruiting, training Onboarding and final deployment of retail promoters program for Sheela Foam limited, Aayom
- Managing end to end P&L for the program
- Visit Brand stores and gather market insights for improvement in Brand visibility and improve customer relationships
- Connect with external vendor partners for strategic planning of Manpower Hiring and Training programs
- Leading a team of 350 + employees consisting of sales Promoters, Gig workers team leaders and Senior Sales and Training Managers 100% adherence to brand guidelines, Product planogram & Visual Planogram Demonstrated strong
Program Manger
Channelplay Ltd.
Gurgaon
04.2017 - 11.2020
- Consulting & helping clients in brand management, product development, creating retail awareness in retail through integrated marketing communication
- Handling projects for brand visibility and end to end Campaign execution for Brands like Lenovo, Acer India limited, Reliance & Xiaomi
Responsible for new store launch merchandising & Maintenance of retail assets (Signages, In-Shop Branding, POSMs deployment etc.) - Oversaw end to end campaign execution from adopting design to prototypes to deploying POSMs at outlets, as per set guidelines outlets spread across different territories and geographic
- Oversee the Manpower hiring, training and entire life-cycle management from productivity management to full & final settlement
- Close eye on visual display guidelines, product display guidelines adhered in retail outlets along with POSM deployment and visibility audits
- Evaluating execution and quality deployments through surprise audits from Lenovo, Acer & other various brands via third- partyaudits
- PAN India vendor management, commercials closures, identification & sourcing of vendors to execute the projects sign-off
Branded Retail Operations
Tata Teleservices
New Delhi
10.2015 - 04.2017
- Managed inventory levels and tracked product sales data to identify trends in customer demand.
- Trained, managed and motivated employees to promote professional skill development.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of purchases, returns, invoices, payments.
- Reviewed weekly and monthly sales figures and adjusted staffing levels accordingly.
Retail Operations Coordinator
Vodafone Ltd.
New Delhi
01.2008 - 09.2015
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Hiring and training of the Retail staff for promoting Brand Image and revenues
Education
Bachelor of Arts -
Avadh Girls' Degree College
Lucknow03-2007
Skills
- Excellent negotiation skills
- Supply chain optimization
- Demand forecasting
- Resource planning
- Vendor negotiation
- Market understanding
- Business intelligence and analysis
- Training and mentoring
- Research and due diligence
- Client onboarding
- Account management
Timeline
Senior Account Manager-Demand Fulfilment-Warehouse
Losung360
03.2024 - Current
Accounts Director
HH Global
12.2023 - 03.2024
Program Manager-Gig Work
Quess corp limited
10.2021 - 12.2023
Program Manger
Channelplay Ltd.
04.2017 - 11.2020
Branded Retail Operations
Tata Teleservices
10.2015 - 04.2017
Retail Operations Coordinator
Vodafone Ltd.
01.2008 - 09.2015
Bachelor of Arts -
Avadh Girls' Degree College
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