Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Little more about me
Timeline
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Priyanka Yadav

Mumbai

Summary

Dynamic Closing Manager with a proven track record at Happy Birds LLC, excelling in sales strategy and client relationship management. Successfully negotiated high-value deals, driving significant revenue growth. Known for strong negotiation skills and the ability to thrive under pressure, I foster collaborative team environments to exceed sales targets.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Closing Manager

Happy Birds LLC
Mumbai
06.2023 - Current

Boosted sales revenue by cultivating strong client relationships, and implementing effective sales strategies.

Built and maintained strong relationships with key clients, driving repeat business and customer referrals.

Collaborated with teams to achieve and exceed weekly sales targets through strategic planning and teamwork.

Conducted regular training sessions and workshops on sales techniques and relationship management to enhance team performance.

Maintained relationships with customers, and found new ones by identifying needs and offering appropriate services.

Customer Success Manager

Tech Mahindra Pvt Ltd
Mumbai
03.2010 - 05.2023

Overseeing the team, conducting quality assessments, providing constructive feedback and Addressing customer escalations

Expanded market share with strategic territory planning and targeted prospecting. Led a successful sales team by providing motivational coaching and performance-based incentives.

Acted as the central point of contact among buyers, sellers, agents, lenders, title companies, and legal professionals to facilitate seamless closings.

Monitored progress on transaction pipelines, flagging potential delays and proactively resolving issues to keep deals on track.

Successfully negotiated and closed high-value deals , significantly contributing to company growth.

Customer Service Representative

Intelenet Global Services Pvt. Ltd. (SERCO)
Mumbai
03.2008 - 03.2010

Worked with a UK client for an enquiry related to UK National Rail – dealing with train times and fares.

Customer Service Executive

Silgate Solutions Limited
Mumbai
10.2006 - 03.2008

Mortgage Deal for Homes

BT transfers

Deals for loan against properties

Group Leader

ICICI Lombard General Insurance Co Ltd
Mumbai
06.2005 - 03.2006
  • Dealing in general insurances packages
  • Sales of insurance for ICICI credit card customers.
  • Policy renewals

Play Group Teacher

Divine Child Pre-primary School
Mumbai
06.2003 - 05.2005

Play group teacher for Nursery, Junior and Senior KG kids

Education

High School Diploma -

Cosmopolitan College of Science And Commerce
Mumbai
02-2003

Skills

  • Sales strategy
  • Client relationship management
  • Transaction coordination
  • Pipeline management
  • Negotiation skills
  • Market analysis
  • Confident and Keen Learner
  • Customer service
  • Creative and Good interpersonal Skills
  • Ability to cope well under pressure

Affiliations

  • Enjoy exploring diverse music genres as a form of relaxation and cultural appreciation.
  • Devoted follower of Lord Shiva, with a deep interest in mindfulness, spiritual texts, and Indian philosophy.
  • Passionate about discovering new places, learning regional traditions, and experiencing different lifestyles.
  • Big-time foodie who enjoys trying new cuisines and understanding the cultural stories behind food.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1

Certification

  • Certified Professional Tarot, Home Vastu, and Numerology expert

Little more about me

With over 22 years of experience delivering exceptional customer service, I am passionate about creating meaningful, trusted connections with customers I bring my deep understanding of customer needs to a space that celebrates confidence, empowerment, and well-being.

Timeline

Closing Manager

Happy Birds LLC
06.2023 - Current

Customer Success Manager

Tech Mahindra Pvt Ltd
03.2010 - 05.2023

Customer Service Representative

Intelenet Global Services Pvt. Ltd. (SERCO)
03.2008 - 03.2010

Customer Service Executive

Silgate Solutions Limited
10.2006 - 03.2008

Group Leader

ICICI Lombard General Insurance Co Ltd
06.2005 - 03.2006

Play Group Teacher

Divine Child Pre-primary School
06.2003 - 05.2005

High School Diploma -

Cosmopolitan College of Science And Commerce
Priyanka Yadav