PRIYANKA FLAVIA DSOUZA
CHENNAI
Summary
Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
SOUTH INDIAN BANK LTD
CHENNAI
04.2019 - 10.2024
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Developed and implemented strategic business plans to drive growth and profitability.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Established and maintained relationships with key stakeholders to support business objectives.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
MANAGER
SOUTH INDIAN BANK LTD
CHENNAI
10.2013 - 03.2019
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Analyzed customer feedback data to develop action plans for improving services offered.
Assistant Manager
SOUTH INDIAN BANK LTD
MANGALORE
06.2012 - 09.2013
- In charge of entire asset portfolio credit analysis, credit rating, recovery, financial analysis, loan assessment, both retail and MSME clients at branch, having total business of Rs. 2000 CR.
- Handled FOREX portfolio clients with Packing Credit, Foreign Bill Purchase, Buyer's Credit, SBLC.
- Managed customer service inquiries and complaints in a timely manner.
Probationary Officer
SOUTH INDIAN BANK LTD
CHENNAI
06.2010 - 06.2012
- CREDIT UNDERWRITER AT REGIONAL OFFICE CHENNAI HANDLING FINANCILA ANAYLSIS, CUSTOMER CREDIT RATING, LOAN ASSEMENT FOR 15 BRANCHES.
Education
MBA - FINANCE
JUSTICE K S HEGDE INSTITUTE OF MANAGEMENT
NITTE, UDUPI 05-2010
B.COM - COMMERCE
ST AGNES COLLEGE
MANGALORE04-2008
Skills
- Documentation And Reporting
- Operations Management
- Credit Analyst
- Team management
- Business development
- Credit risk rating
Certification
- JAIIB, from IIBF
- Certification on "Project Appraisal, Entrepreneurial Assessment and Financing MSMEs" by Bankers Institute of Rural Development, Mangalore
- Certified Workshop on ChatGPT & AI in MS Office
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Kannada
Advanced (C1)
C1
Timeline
Senior Manager
SOUTH INDIAN BANK LTD
04.2019 - 10.2024
MANAGER
SOUTH INDIAN BANK LTD
10.2013 - 03.2019
Assistant Manager
SOUTH INDIAN BANK LTD
06.2012 - 09.2013
Probationary Officer
SOUTH INDIAN BANK LTD
06.2010 - 06.2012
- JAIIB, from IIBF
- Certification on "Project Appraisal, Entrepreneurial Assessment and Financing MSMEs" by Bankers Institute of Rural Development, Mangalore
- Certified Workshop on ChatGPT & AI in MS Office
MBA - FINANCE
JUSTICE K S HEGDE INSTITUTE OF MANAGEMENT
B.COM - COMMERCE
ST AGNES COLLEGE
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