Priyanka Indrabali Yadav Priyanka
MUMBAI SUBURBAN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Accenture Solutions Pvt Ltd
MUMBAI SUBURBAN
02.2021 - Current
- Analyzed website traffic metrics and user engagement using a content management system.
- Managed distribution of content to online channels and social media platforms.
- Implemented strategies based on analytics and site metrics to enhance performance in target areas.
- Ensured quality of website content by providing approval, review, and editing.
- Assisted in training and development of newcomers, resulting in successful attainment of company KPIs.
Customer Service Associate
Teleperformance Pvt Ltd
MUMBAI SUBURBAN
07.2020 - 02.2021
- Provided efficient resolution to customer issues by responding promptly and effectively on both incoming and outgoing calls.
- Suggested product solutions based on personalized customer requirements.
- Provided support and guidance to newly hired staff
Education
Bachelor of Commerce - Accounting And Finance
Patkar Varde Collge
09-2020
HSC - Commerce
Patkar Varde College
Mumbai05-2017
SSC -
Film City High School
Mumbai03-2015
Skills
- Interpersonal Communication
- Problem-Solving
- Team Management
- Computer proficiency
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Customer Service Executive
Accenture Solutions Pvt Ltd
02.2021 - Current
Customer Service Associate
Teleperformance Pvt Ltd
07.2020 - 02.2021
Bachelor of Commerce - Accounting And Finance
Patkar Varde Collge
HSC - Commerce
Patkar Varde College
SSC -
Film City High School
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