Project Management:JIRA, Azure DevOps (Test Planning, Release Tracking), HP ALM / Quality Center, TestRail, Bugzilla


Experienced QA–BA Lead with a proven track record excelling in requirement elicitation and stakeholder management. Spearheaded UAT execution, reducing post-UAT defects by 30%. Expertise in CRM and IoT solutions, coupled with strong analytical skills, ensures alignment between business objectives and technical delivery.
QA–BA Lead | Infogain
Client: HP (Sales CRM) | Nov 2022 – Oct 2025
· Led end-to-end QA and Business Analysis activities in Agile (Scrum) environment, translating business requirements into actionable user stories, driving sprint execution, and ensuring high-quality releases with minimal production defects.
· Collaborated with business stakeholders to clarify requirements, analyze gaps, and understand business logic.
· Prepared UAT scenarios, test cases, and coordinated environment readiness for end-to-end validation.
· Led UAT execution, defect management, and ensured smooth integration across CRM modules.
· Delivered a user-ready CRM solution aligned with business objectives through close coordination with BA, QA, and development teams.
Client: Heath Consultants Incorporated | Jun 2021 – Oct 2022
· Worked in a hybrid BA–QA role supporting cross-platform mobile and web applications for natural gas utility safety operations.
· Gathered, analyzed, and clarified requirements; prepared UAT scenarios and collaborated with business users for end-to-end validation.
· Led QA efforts for iOS and Android applications integrated with IoT devices, including RMLDs and BLE sensors.
· Conducted field-simulation testing, validated Bluetooth connectivity, and ensured accurate real-time data capture from devices.
· Managed regression cycles and defect tracking, reducing post-UAT defects by 30%.
· Delivered a stable, real-time reporting solution supporting field technicians and operational safety.
Clint:TCS Internal
Clint:HT Drinks
QA–BA Hybrid Expertise: Requirement elicitation, clarification, and functional analysis
Business Analysis: BRD/SRS interpretation, user story refinement, acceptance criteria review
Process Modeling: AS-IS / TO-BE mapping, gap analysis, workflow design and validation
Agile Delivery: Sprint planning, backlog grooming, SIT/UAT coordination, defect triage
Stakeholder Management: Business–technology alignment, UAT walkthroughs, requirement traceability
Technical QA: API testing, data mapping, SQL validation, RTM creation
Domain Expertise: CRM, IoT, Core Banking, Insurance, EdTech
Project Management:JIRA, Azure DevOps (Test Planning, Release Tracking), HP ALM / Quality Center, TestRail, Bugzilla
Reporting Dashboarding:JIRA Dashboards, Power BI, Excel (Pivot, Charts), Jasper Reports
API Testing Tools:Postman, Swagger
Database Technologies:MySQL, IBM DB2
ISTQB