Shubham Mishra
Bengaluru
Summary
Dynamic Business Analyst with a proven track record at InsuredMine, excelling in stakeholder communication and requirement elicitation. Spearheaded API integrations and enhanced client onboarding processes, driving adoption and satisfaction. Adept at data analysis and cross-functional collaboration, I consistently deliver impactful solutions that align with business objectives.
Overview
7
7
years of professional experience
Work History
Business Analyst
InsuredMine
Bengaluru
09.2022 - Current
- Led end-to-end requirement gathering with U.S. enterprise insurance clients across multiple time zones.
- Authored BRDs, FRDs, SOWs, API requirement documents, and release notes, ensuring scope clarity and traceability.
- Translated business needs into user stories and acceptance criteria, supporting backlog grooming, and sprint planning.
- Served as the primary liaison between U.S. clients, Product, Engineering, QA, and Support teams.
- Planned and executed UAT and regression testing, logged defects, coordinated fixes, and provided release sign-off.
- Analyzed APIs, integrations, and workflows to resolve automation, sync, and analytics issues.
- Supported integrations with AMS360, Applied Epic, NowCerts, Twilio, BOLT, Zapier, and EVO.
- Analyzed feature usage, support trends, and client feedback to identify product gaps and enhancement opportunities.
- Partnered with Product and Engineering teams to refine workflows and automation logic, improving adoption, and reducing repeat issues.
- Identified recurring issues and recommended process and product improvements, contributing to reduced rework and smoother releases.
- Joined during the early startup stage and scaled delivery processes as the client base and teams grew.
Client Onboarding & Relationship Roles
InsuredMine
01.2021 - 01.2022
- Facilitated client onboarding for InsuredMine's CRM, ensuring seamless transition from sales to implementation.
- Coordinated documentation and access gathering for third-party integrations.
- Resolved initial technical inquiries and escalated complex issues to support or development teams.
- Monitored onboarding progress via CRM tools to ensure client go-live milestones were achieved.
- Developed knowledge base content and onboarding materials to enable self-service options.
Relationship Manager
Motilal Oswal Financial Services
01.2020 - 01.2021
- Managed client requirements, expectations, and communication, building strong stakeholder-handling foundations.
- Advised clients on financial planning and investment strategies.
Business Development Manager
Fab Hotels
Bengaluru
06.2019 - 08.2019
- Built vendor relationships and secured business deals to drive sales.
- Collaborated with the operations team to ensure smooth handover after successful partnership acquisition.
- Internship
Education
MBA - Marketing & Finance
Presidency University
BengaluruBBA - Marketing
Tripude Institute of Management & Education
NagpurSkills
- Stakeholder communication and management
- Requirement elicitation and clarification
- Analytical problem-solving
- Cross-functional collaboration
- Expectation and scope management
- Adaptability and ownership
- Attention to detail
- Business documentation
- API integration analysis
- UAT and QA activities
- Agile practices
- Data analysis and reporting
- Workflow automation design
- Platform integrations
- Systems tools
- Production support and RCA
Awards Recognition
- Emerging Leader Award, 2024, InsuredMine
- Best Service Award, 2023, InsuredMine
- Pillar of InsuredMine, 2022
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Business Analyst
InsuredMine
09.2022 - Current
Client Onboarding & Relationship Roles
InsuredMine
01.2021 - 01.2022
Relationship Manager
Motilal Oswal Financial Services
01.2020 - 01.2021
Business Development Manager
Fab Hotels
06.2019 - 08.2019
MBA - Marketing & Finance
Presidency University
BBA - Marketing
Tripude Institute of Management & Education