Priyanka Sharma
Mumbai
Work Preference
Summary
Dynamic Delivery Manager with 18+ years of IT experience across application development, performance engineering, and delivery management in the BFSI domain. Proven track record of driving business growth, optimizing margins, and delivering large-scale enterprise programs. Experienced in scaling global teams from 10 to 150+ professionals, with strong expertise in stakeholder management, financial governance, and process optimization. Known for a people-centric, outcome-driven leadership style and consistent delivery of measurable business outcomes.
Overview
19
19
years of professional experience
7
7
Certifications
Work History
Delivery Manager – BFSI
Tata Consultancy Services
Mumbai
12.2014 - Current
- Manage end-to-end delivery of BFSI programs across a $4M+ portfolio for global insurance clients.
- Delivered 10–12% YoY business growth consistently over five years.
- Optimized portfolio margins (38–45%) through resource optimization and process improvements.
- Lead global teams of 150+ professionals (20 direct, 130 indirect) across India and US.
- Progressively scaled team size from 10 to 150+, enabling business growth and delivery expansion.
- Reduced SLA breach incidents from 6 to 0 per month through ITIL-based process improvements.
- Improved response time by 30% by designing an integrated application portal across five systems.
- Managed vendor transitions, RFPs, contracts, budgeting, and P&L ownership.
- Conduct financial reviews covering margins, risks, and delivery performance metrics.
- Served as Internal Auditor ensuring compliance with coding, testing, and governance standards.
- Drove capability-building initiatives (certifications, cloud programs), reducing attrition by 10–15%.
- Maintained strong client relationships with CSAT scores above 90%.
- Key Projects
- Digital Transformation Program
- Migrated legacy systems to modern Java-based architecture.
- Led IVR migration to AWS Connect platform
Team Lead – BFSI
L&T Infotech
Mumbai
08.2010 - 11.2014
- Established and scaled a performance testing practice during onsite engagement in Denmark.
- Built a team of 10+ specialists, generating sustained revenue streams.
- Led end-to-end performance testing lifecycle including estimation, execution, and optimization.
- Identified critical system bottlenecks across code, database, and infrastructure layers.
Senior Software Engineer – BFSI
Accenture
Mumbai
08.2007 - 07.2010
- Developed BI dashboards using Reporting Tools for business analytics and reporting.
- Performed performance testing using HP Performance Center to ensure system scalability.
Education
Bachelor of Engineering -
Sir M. Visvesvaraya Institute of Technology
Bangalore01-2007
Skills
Delivery & Program Management
Stakeholder & Client Management
Agile / Scrum
Financial Governance & Margin Optimization
RFP & Contract Management
Resource Planning & Estimation
Digital Transformation & Cloud Migration
Performance Engineering (LoadRunner, JMeter, Neoload)
Monitoring Tools (Dynatrace, AppDynamics, Perfmon)
Accomplishments
- Awarded Best Delivery Excellence (2025) for successful delivery of complex legacy transformation programs.
- Eliminated SLA breaches (6 → 0 per month) through process and governance improvements.
- Led large-scale upskilling and knowledge initiatives, improving team capability and reducing dependency risks.
Certification
Professional Scrum Master I
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Painting
Timeline
Delivery Manager – BFSI
Tata Consultancy Services
12.2014 - Current
Team Lead – BFSI
L&T Infotech
08.2010 - 11.2014
Senior Software Engineer – BFSI
Accenture
08.2007 - 07.2010
Bachelor of Engineering -
Sir M. Visvesvaraya Institute of Technology