Priyanshi
Pune
Summary
Production Support Associate with a good technical background and a Bachelor's degree in Computer Science. Skilled in incident management, SQL data, collaboration, and Unix basics. Proven track record of academic excellence and active participation in extracurricular committees. Eager to apply my skills and knowledge and learn more about problem solving and management.
Overview
3
3
years of professional experience
Work History
Production Support Analyst
Bank of New York
Pune
07.2023 - Current
- Currently employed as a Production Support Associate at Bank of New York, where I am responsible for providing technical support and maintaining the smooth operation of production systems.
- Monitoring and analyzing production systems to ensure seamless operation, and to promptly address any issues that may arise.
- Collaborating with cross-functional teams to troubleshoot and resolve technical issues, ensuring minimal downtime and uninterrupted service.
- Managing incidents and service requests, providing timely and effective solutions to meet customer requirements and expectations.
- Providing daily ad hoc report requests using SQL database.
IT Intern
Kohler
Pune
07.2021 - 09.2021
- Developed user documentation for newly implemented IT systems.
- Installation and configuration of Company's software.
- Changes to the company's website front end.
- Providing training to the employees for software configuration and one desk.
Education
Bachelor of Technology - Computer Science
Vishwakarma Institute of Technology
Pune05-2023
12th Grade -
Manav Rachna International School
Gurgaon05-2019
10th Grade -
Manav Rachna International School
Gurgaon05-2017
Skills
- Incident Management
- SQL and Databases
- Good communication skills
- Unix
- Teamwork and Collaboration
- Technical Support
Affiliations
- School Topper in 10th Grade.
- Secured 3rd rank in 11th Grade.
- Extra curricular Coordinator , EPEC Committee , VIT ,Pune
- Aesthetics Coordinator , EPEC Committee , VIT ,Pune
- Marketing and outreach Coordinator , EDC Committee , VIT ,Pune
- Event management
Timeline
Production Support Analyst
Bank of New York
07.2023 - Current
IT Intern
Kohler
07.2021 - 09.2021
Bachelor of Technology - Computer Science
Vishwakarma Institute of Technology
12th Grade -
Manav Rachna International School
10th Grade -
Manav Rachna International School
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