Priyanshu Thakur
Bijwasan,DL
Summary
Methodical and well-organized in optimizing coverage to meet operational demands. Results-driven manager experienced in Insurance and NBFCs Sales, Retention, Sales and Customer Service. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
I-Energizer Ltd
Gurgaon
06.2022 - Current
- Supervised team of 120+ customer service representatives and five team leaders in insurance industry, managing day-to-day operations efficiently
- Monitored and analyzed critical performance indicators such as retention, customer satisfaction, service level, quality, and sales lead conversion rates, among others
- Executed operational strategies to combat attrition and shrinkage, while regularly reviewing clients' requirements
- Conducted extensive performance assessments, identifying areas for improvement, and developing Standard Operating Procedures to optimize processes
- Demonstrated proficiency in recognizing team members' strengths and weaknesses, enabling appropriate adjustments to improve overall performance.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Indiabulls, Dhani
Gurgaon , HR
09.2021 - 05.2022
Team Leader
PC Financial Pvt. Ltd
Gurgaon, HR
06.2018 - 07.2018
Sales Executive
Teleperformance India, SBI
05.2017 - 06.2018
Education
Bachelor of Arts -
School of Open Learning ( Delhi University )
Delhi, DL05.2021
Skills
- Time Management
- Project Management
- Staff Training
- Customer Relations
- Overseeing Employees
- Continuous Improvement Process
- PeopleSoft Proficiency
- Market and Competitive Analysis
- Insurance Claims Management
Certification
- Certified Lean Six Sigma Green Belt, Project Management Institute - Nov-2023
- Certified Project Management Professional, Simplilearn - Nov-2023
Accomplishments
- Renewals totaling 30.5 million processed in August, September, and October.
- Retention rate elevated from 78% to 94%.
- Initiated and executed a sales lead generation process, resulting in a 6 million increase in sales during September and October through up-selling.
- Successfully facilitated 100% cashless claims for two states.
- Surpassed the collection target of >105% on more than nine occasions within a month.
Timeline
Assistant Manager
I-Energizer Ltd
06.2022 - Current
Assistant Manager
Indiabulls, Dhani
09.2021 - 05.2022
Team Leader
PC Financial Pvt. Ltd
06.2018 - 07.2018
Sales Executive
Teleperformance India, SBI
05.2017 - 06.2018
Bachelor of Arts -
School of Open Learning ( Delhi University )
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