Priyanshu Tripathi
System engineer at infosys ( 2021-2024)
Jhansi
Summary
Detail-oriented Service Management Administrator with over 2 years of experience ensuring seamless operations and delivering superior customer service. Skilled in implementing and optimizing service management processes to drive efficiency and enhance client satisfaction. Collaborative team player, adept at cross-functional collaboration to achieve organizational goals. Demonstrated track record of effectively implementing process improvements. Seeking new opportunities to leverage skills and experiences in driving business success.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Systems Engineer
Infosys Ltd.
09.2021 - 10.2024
- Managed end-to-end service management processes, including incident, problem, change, and request management.
- Have tailored the need of client and made changes in the code effectively .
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Collaborated with stakeholders to define service level agreements (SLAs) and key performance indicators (KPIs) to measure service delivery effectiveness
- Implemented continuous process improvements to streamline service management workflows and enhance operational efficiency
- Provided training and support to teammates on service management tools and best practices
- Monitored service performance metrics and generated reports to identify trends and areas for improvement
- Contributed to the development and implementation of IT service management (ITSM) policies and procedures
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
Education
B.Tech - Information Technology
Madhav Institute of Technology And Science
Gwalior, Mp 04.2001 -
Science
R.N.S. World School
Jhansi 04.2001 -
X -
Christ The King College
Jhansi06-2015
Skills
- IT service management tools
- ServiceNow
- Cherwell
- devops
- ITIL framework
- problem-solving
- analytical abilities
- Microsoft Office
- Word
- Excel
- Power Point
- SharePoint
Certification
Infosys certified service now developer
Timeline
Systems Engineer
Infosys Ltd.
09.2021 - 10.2024
B.Tech - Information Technology
Madhav Institute of Technology And Science
04.2001 -
Science
R.N.S. World School
04.2001 -
X -
Christ The King College
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