Summary
Work History
Education
Skills
Organization summary
Profile Snapshot
Disclaimer
Accomplishments
Languages
Affiliations
References
Timeline
Generic
PRIYATHARSHINI S

PRIYATHARSHINI S

Madurai

Summary

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Work History

Senior Analyst

HCL Technologies Ltd
03.2019
  • Agreed and worked with Customer resolution on incidents on access Management, Process improvement, Accepted transfers / elevations, Resolved escalated Incidents, Process performance management

Education

B.E(ECE) -

VELAMMAL College of Engineering and Technology
01.2018

HSC -

S.B.O.A.Matriculation. Higher.Secondary.school
01.2014

SSLC -

S.B.O.A.Matriculation.Higher.Secondary.school
01.2012

Skills

  • Good communication skills
  • Ability to communicate clearly
  • Ability to communicate in a timely manner
  • Following ITIL process
  • Knowledge transfer
  • IAM (Identity access management) Support Analyst
  • Skilled at defining client issues
  • Applying effective solutions
  • Specialization in ACF2 environments
  • Specialization in Price manager
  • Committed to tracking full support ticket lifecycles

Organization summary

Working as a Senior Analyst in HCL Technologies Ltd from March 2019 to till date. Attended Six Months "HCL Training Programme" from September 2018 to March 2019.

Profile Snapshot

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Disclaimer

I hereby confirm that all the above Information is true and best of my knowledge and belief.

Accomplishments

  • Received various compliments & appreciations from clients for excellent efforts in the project support.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Affiliations

Received best performer award.

References

References available upon request.

Timeline

Senior Analyst

HCL Technologies Ltd
03.2019

B.E(ECE) -

VELAMMAL College of Engineering and Technology

HSC -

S.B.O.A.Matriculation. Higher.Secondary.school

SSLC -

S.B.O.A.Matriculation.Higher.Secondary.school
PRIYATHARSHINI S