Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRIYAVarshini V.P

Summary

Dynamic Tech Lead with extensive experience at Cognizant Technology Solutions, excelling in incident management and SLA governance. Proven track record in optimizing SQL execution and mentoring teams, enhancing operational efficiency and stability. Adept at leveraging ServiceNow and Jira for effective stakeholder management and problem resolution.

Overview

6
6
years of professional experience

Work History

Tech Lead

Cognizant Technology Solutions
08.2020 - Current

Chubb INA Holdings – Verint Project

1/2024 – 1/2025

  • Acting Tech Lead for end-to-end production support operations
  • Led daily monitoring of Informatica batch jobs and system alerts
  • Managed critical incidents, user issues, and escalations
  • Owned Jira tickets lifecycle (analysis, resolution, closure)
  • Coordinated with Development, DBA, and Infrastructure teams
  • Ensured SLA adherence, stability, and operational excellence

Senior Support Engineer

Chubb INA Holdings - Tracker Project
01.2022 - 01.2024
  • Executed complex SQL queries for production issue and Root Cause Analysis (RCA) for production bugs.
  • Resolved recurring job failures and mentored junior team members on technical workflows.
  • Improved response times and resolution efficiency for production incidents.

Application Support Engineer

AIG Synergy
01.2020 - 01.2022
  • Monitored high-priority batch jobs and resolved failures with minimal downtime.
  • Standardized daily/weekly SLA performance reporting for client stakeholders.
  • Participated in RCA activities to prevent recurring application issues.

Education

B.E - Electronics and Communication Engineering

Vellalar Institute of Engineering and Technology
Erode
01.2019

Skills

  • ServiceNow and Informatica
  • SQL execution
  • AutoSys monitoring
  • System health alerts
  • Jira management
  • SAP fundamentals
  • Incident, problem, and change management
  • Software testing and quality assurance
  • Root cause analysis
  • Team mentoring
  • SLA governance
  • Stakeholder management

Timeline

Senior Support Engineer

Chubb INA Holdings - Tracker Project
01.2022 - 01.2024

Tech Lead

Cognizant Technology Solutions
08.2020 - Current

Application Support Engineer

AIG Synergy
01.2020 - 01.2022

B.E - Electronics and Communication Engineering

Vellalar Institute of Engineering and Technology
PRIYAVarshini V.P