PRIYEN CHAUHAN

SRE NOC ( Site Reliability Engineer in Network Operation Center )

• Working in USA based Netskope project.
• Good network diagnostic skills and basic Linux CLI and sysadmin skills
• Monitoring and troubleshooting in 100+ datacenter of Netskope.
• Worked on Jenkins, kubernetes, Docker, Openstack, Git Repo, F5 Load-balancer, Terraform.
• Familiar with Zabbix, Graffana, Sumologic monitoring tools.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Managing and coordinating the NOC team and handling Internal and external escalation.
• Drives incident management, monitoring, tracking, and ensuring that SLAs are met.
• Performing regular checks on the production stack to ensure the systems and services are running in an optimal fashion.
• Have work upon troubleshooting, utilizing a systematic problem-solving approach spanning code, systems, and network theory & protocols (TCP/IP, UDP, ICMP) ability to read a packet capture/TCPdump, etc
• working independently and accommodate various shifts in a 24x7x365 environment

• Designed and implemented network architectures for small to medium-sized businesses, ensuring optimal performance and scalability.
• Configured and managed Cisco, Juniper, Huawei, Nokia, Fortinet, Digisol, Optilink, ZTE, Edgecore, Ect. routers, OLTs, switches, and firewalls to support network operations.
• Troubleshot network issues and performed root cause analysis, resolving problems efficiently to minimize downtime.
• Collaborated with cross-functional teams to implement network security measures, including firewall configurations and access control policies.
• Monitored network performance and implemented proactive measures to optimize network resources and ensure high availability
• Supported and maintained the company's LAN/WAN infrastructure, including routers, switches, firewalls, and wireless access points.
• Managed network documentation, including network diagrams, inventory, and device configurations.

• Maintained network hardware and software and monitored network to support network availability to end users.
• Authored documentation for system configuration and troubleshooting.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Monitored system performance and responded to alerts.
• Analyzed network traffic and performance metrics to optimize system performance.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
• Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
• Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback