Harshitha C
Bangalore
Summary
Results-driven Site Reliability Engineer with over two years of experience maintaining and improving complex production environments at Qwikcilver Ltd. Proven success in leading major incident resolutions, setting up proactive monitoring frameworks, and collaborating across multi-disciplinary teams to ensure high system availability. Instrumental in migrating infrastructure, and deploying new production setups with minimal downtime. Skilled at leveraging tools like JMeter, Octopus, and Jenkins to streamline deployment pipelines. Known for resolving customer-impacting issues swiftly, and driving root cause analysis that reduces recurrence, while consistently meeting SLA targets. A strong analytical mindset, paired with foundational business knowledge and communication skills, supports cross-team leadership and stakeholder alignment.
Overview
3
3
years of professional experience
Work History
Site Reliability Engineer
Qwikcilver Ltd and PineLabs
Bangalore
11.2022 - Current
- Dealing with incoming alerts in communication platforms like Gmail and Slack. Bug tracking platforms, such as JIRA Tools.
- Observe past behaviors to understand the current state of the system. Collaborate with product teams.
- Monitoring the alerts and technically helping the Application team, IT team, and Database team. Multiple teams.
- Site reliability engineers often have backgrounds in software engineering, systems engineering, or system administration. Focuses of SRE include automation, system design, and improvements to system resilience.
- Detecting problems that affect a customer's productivity.
- Assist with any additions or changes to existing production networks, with change management and incident management.
- Assuring that the task is completed within the SLA.
- Setup of the monitoring team and process to ensure that system and application KPIs are proactively monitored.
- Part of major incident management involves leading and collaborating with teams during major incidents, ensuring appropriate customer communications, quick recovery, eliminating the risk of recurrence, and conducting root cause analysis.
- Managed projects consisting of migration and new production environment setup.
- Knowledge about root cause analysis and following up with the respective team for resolutions.
- Basic knowledge about deployment on JMeter, Octopus, and Jenkins.
- Site Reliability Engineer - 2.5+ years (November 2022 - Present)
Education
BBA -
KLE Society degree college
01.2021
PUC -
Sheshadripuram Independent Pu College
01.2018
SSLC -
Prajwal convent high school
01.2015
Skills
- Knowledge of various networking devices
- Knowledge of IPv4 and IPv6 network topologies, knowledge of the OSI and TCP/IP models, TCP/UDP, and how ARP, DNS, and DHCP work
- IP address classes, implementing and configuring switches and routers
- Cisco Internetwork Operating System (IOS)
- Subnetting implementation of LAN and WAN using switches and routers
- Switching: VLAN, STP, VTP
- Router as a DHCP server and computer as a DHCP server for multiple LANs and WANs
- Cloud computing types, features of AWS, and AWS services
- Rudimentary knowledge of VPC, S3, MFA, and Amazon Route configuration of routing protocols: static, RIPv1, RIPv2, EIGRP, and OSPF
- Rudimentary knowledge about the deployment process and tools
Languages
kannada
First Language
English
Elementary (A2)
A2
Professional Synopsis
- Professional abridgment
- Using automation tools to monitor and observe software reliability in the production environment
- Monitor system performance and availability, and take appropriate corrective actions, develop and maintain uptime and reliability services
- Responsible for a combination of the following within a broader engineering organization: system availability, latency performance, change management, monitoring, emergency response, and capacity planning
- Automate manual processes to improve system efficiency and scalability, operations, and incident management
- Basic knowledge about Grafana, JMeter, Jira, and application monitoring
Timeline
Site Reliability Engineer
Qwikcilver Ltd and PineLabs
11.2022 - Current
BBA -
KLE Society degree college
PUC -
Sheshadripuram Independent Pu College
SSLC -
Prajwal convent high school