

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Led Primary market operations for capital markets, including IPOs, NCDs, rights issues, and call money and IPO sponsor bank.
Gathered user requirements and drove process optimization initiatives to enhance efficiency.
Collaborated with business and net-banking teams to resolve common issues effectively.
Raised business requirement documents, reviewed functional specification documents, and updated process notes
Prepared user manuals, guided branches, and ensured comfort in application processing.
Communicated issues and concerns to senior management for clarity and resolution.
Conducted hands-on experience and continuous review of processes to identify improvements
Handling Dividend and Interest payouts
Processing BTI & IWDW and PA claims
Primary market operations for capital markets, including IPOs, NCDs, rights issues, and call money.
Conducted UAT and user training prior to production launch.
Developed ASBA-IPO module for fund blocking/unblocking and bidding processes with NSE/BSE.
Vetted escrow agreements in collaboration with product, legal, and other stakeholders.
Integrated APIs for efficient processing of nodal transactions.
Processed exchange fixed deposits and third-party fixed deposits on behalf of exchanges.
Oversaw primary market operations for capital markets, including IPOs, IPPs, Bonds, NCDs, and Mutual Fund NFOs.
Prepared and circulated process notes for designated branches regarding IPOs, NFOs, Bonds, and NCDs.
Managed banking processes related to IPOs, NFOs, Bonds, and NCD issuances.
Addressed complaints from customers, Registrars, and SEBI concerning IPOs, NFOs, Bonds, and NCDs.