PRIYESH KUMAR SINGH
Process Executive
Bakwa
Summary
To work with an organization where I can effectively utilize my abilities, knowledge, and experience to contribute to its growth and profitability, while also building a strong and successful career.
Overview
2
2
years of professional experience
Work History
Process Executive
Upcurve Consumer Technologies Pvt. Ltd.- (udChalo)
02.2023 - Current
- Responded to customer queries via email, phone, and chat, ensuring high-quality service and customer satisfaction.
- Managed flight bookings, rescheduling, cancellations, and refund processing accurately and efficiently.
- Monitored customer calls and provided performance feedback to agents for continuous improvement.
- Resolved escalated and complex issues, ensuring prompt and satisfactory resolution for dissatisfied customers.
- Managed a team by monitoring performance, generating reports, and ensuring achievement of service goals.
Education
MBA - Marketing And Finance
Sarvepalli Radhakrishnan University
Bhopal, Madhya Preadesh 04.2001 -
B.COM -
Jai Prakash University
Chapra,Bihar 04.2001 -
INTERMEDIATE (ISC) -
BSEB
Chapra,Bihar 04.2001 -
MATRICULATION -
CBSE
Samastipur, Bihar 04.2001 -
Skills
Good Communication Customer Service Problem Solving Time Management Team Leadership Active Listening
Interests
Reading books
Listening to music
Travelling
Languages
• Hindi
• English
Internship Details
Company- Genial Elevator Pvt. Ltd
(1 month)
Project Area- Marketing
• To work with marketing team
and assist in marketing and
advertising promotional activities.
• To collect quantitative and
qualitative data from Marketing
campaigns.
• To prepare promotional
presentations and distributions of
marketing materials
Personal Information
- Father's Name: Late Shivnarayan Singh
- Date of Birth: 12/21/95
- Gender: Male
- Nationality: Indian
- Religion: Hindu
- Marital Status: Unmarried
Achievements
- Awarded Employee of the Year – 2023.
- Promoted to QLead (Subject Matter Expert) in December 2023.
- Received multiple awards for outstanding customer support.
- Recognized for exceptional teamwork and dedication in achieving a remarkable customer satisfaction score.
Timeline
Process Executive
Upcurve Consumer Technologies Pvt. Ltd.- (udChalo)
02.2023 - Current
MBA - Marketing And Finance
Sarvepalli Radhakrishnan University
04.2001 -
B.COM -
Jai Prakash University
04.2001 -
INTERMEDIATE (ISC) -
BSEB
04.2001 -
MATRICULATION -
CBSE
04.2001 -
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