Projjal Majumdar

• Managed day-to-day operations for all express logistics customers
• Identified pending issues and roadblocks resulting in reduced manual errors across daily booking
• Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
• Planned and developed a omni channel marketing plan for brand awareness
• Conducted regular market research to stay current on industry trends, ensuring continued relevance of marketing efforts.
• Negotiated advantageous contract terms with external vendors for creative services, event management, or other related tasks as needed for projects'' success.

The Toy Room

• Managed and optimized website operations for The Toy Room, leading to a 10% increase in website traffic and a 5% increase in online sales within the first year
• Served as a liaison for marketing strategies for The Toy Room, managing a digital agency with 5 members
• Led SEO initiatives that improved organic search rankings, resulting in a 45% increase in organic traffic and a 30% increase in online conversions
• Managed social media channels, including content calendars, scheduling and content generation

CosmoEd Private Ltd

• Managed a channel of 120+ partners for implementing digital education solutions across school and universities
• Developed and implemented a CRM for business teams, sales partners for improved efficiency
• Developed processes for efficient onboarding of schools and universities
• Planned and developed CosmoBox - a S.T.E.M learning Box
• Researched and procured materials for activities and maintained vendors for efficient procurement

• Led Geneo Schools, where 100+ schools were onboarded for live classes and online teaching curriculum
• Developed and monitored SRCs, a team for regular communication with Geneo Schools, helping achieve a 20% faster problem resolution
• Set up and implemented a CRM system for the sales team, operations, trainers, and mentors, leading to a 30% improvement in efficiency and streamlined processes across departments
• Facilitated user feedback collection and analysis from over 5,000 users, informing product development and enhancing customer satisfaction by 30%
• Led & monitored Geneo LNS - a collaborative online learning initiative during Covid

• Managed daily operations for Geneo, an online learning platform serving over 50,000 students, ensuring seamless functionality and optimal performance
• Monitored essential business KPIs to analyze operational performance, leading to data-driven decision making
• Conducted regular training sessions for sales team members, improving product knowledge amongst business teams
• Led communication with 100+ schools for implementation and utilization of Geneo across studnets