Travelling, surfing internet, reading books
PRONAY ROY
Associate- Product Specialist-MAKO
Delhi
Summary
A Product Specialist with 8 years plus extensive knowledge in Field service engineer and clinical application. Ability to simplify complex technologies, enabling staff and customers to gain maximum benefits. A natural problem solver aiming to positively influence user experience. Secures team success through hard work, attention to detail and excellent organization. Shares product knowledge to achieve results.
Overview
8
8
years of professional experience
1
1
Language
Work History
Associate Product Specialist-MAKO
Stryker India Pvt. Ltd.
Delhi, Delhi
04.2022 - Current
- Demonstrated product uses, functionality and benefits to new and prospective clients i.e to the Orthopedic surgeons.
- Analysed product issues to diagnoses cause of malfunctions or sub-optimal performance intra-operatively.
- Delivered 1:1 and group training to users for Ortho Robotic assisted product, surpassing expectations.
- Gathered and presented customer feedback to promote product improvements.
- Supported users groups by demonstrating reliability and product expertise.
- Preplanning operations are performed as per the end user preferences.
- Expertise in segmentation to create 3D bone model.
Field Service Engineer
Fresenius Medical Care India Pvt. Ltd, Services
Delhi
05.2020 - 03.2022
- Dealer Management
- Performed onsite installation, modification and maintenance of systems and equipment.
- Maintain, analyse and update database regularly
- Minimize downtime by providing immediate onsite assistance for all technical issues
- Provided training, information and assistance to end users as needed
- Scheduled service calls according to customer location and urgency of need.
- Completed reports to document inspection and testing process and results.
- Ordered parts to maintain adequate inventory levels.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Attended emergency on-site breakdowns to carry out repairs, working to minimise disruption and downtime.
- Followed agreed work schedule when conducting repair and maintenance work.
- Removed and replaced damaged components in line with manufacture guidelines.
Customer Support Engineer
Schiller Healthcare India Pvt. Ltd
01.2018 - 01.2020
- Effective communication with customers and internal colleagues to meet customer's expectations and provide training
- Answer customer questions and resolved service issues by providing troubleshooting advice, qualifying repair requests, and efficiently scheduling on-site service visits via telephone and e-mail
- Perform diagnosis and repair of malfunctioning machinery
- Prepare service quotations to promote and generate sales and service revenue
- Carry out troubleshooting, repair and services of machine
- Preventive maintenance of unit, installation and demonstration
- Generate AMC and handled service dealers
- Maintain, analyse and update database regularly.
Service Engineer
Biosol Healthcare System
01.2016 - 12.2017
- Worked on machine installation and inspection
- Carry out troubleshooting, repair, and services of machine
- Provided demonstration to customers
- Undertook preventive maintenance of unit
- Converted warranty units under AMC contract
- Interacted with customers for various service levels
- Maintained, analyzed and updated database regularly.
Education
Bachelor of Technology - Biomedical Engineering
Shobhit University
th - undefined
Gossaigaon College, Assam Higher Secondary Education Council
th - undefined
St. Anthony's E M School, Board of Secondary Education, SEBA
Skills
Intermediate computer operationsMS OfficeEquipment Handling
Customer-focused
High-level customer education and support
Accomplishments
- Stood 3rd in inter-college debate competition
- Came 1st in poster competition in college
- Volunteered in blood donation camp organized by Rotary Blood Bank
- Worked as volunteer in planting drive organized by Shobhit University
- Attended robotics workshops organized by I 3indya Technologies as team leader
- Training
- 2015: Fortis Hospital, Noida - Worked as graduate engineering trainee for two months on first hand troubleshootingon medical equipment and maintaining their records.
Interests
Timeline
Associate Product Specialist-MAKO
Stryker India Pvt. Ltd.
04.2022 - Current
Field Service Engineer
Fresenius Medical Care India Pvt. Ltd, Services
05.2020 - 03.2022
Customer Support Engineer
Schiller Healthcare India Pvt. Ltd
01.2018 - 01.2020
Service Engineer
Biosol Healthcare System
01.2016 - 12.2017
Bachelor of Technology - Biomedical Engineering
Shobhit University
th - undefined
Gossaigaon College, Assam Higher Secondary Education Council
th - undefined
St. Anthony's E M School, Board of Secondary Education, SEBA