Prramodh Chetwaani

• Leading Dual Service Offerings: Quoting (Perpetual & SaaS) and Customer Analytics, to empower sales with actionable insights & scope the deal.
• Managing a Diverse, Global Team of 100+ Business Analysts, Senior Business Analysts, Supervisors, and Managers across Pune, Bangalore, Costa Rica, Atlanta, and Bulgaria
• Responsible for Service Delivery on Quote Delivery as well as build Strategy adopting to new business models & needs

Roles & Responsibilities

• Strategically Enhancing Sales Productivity by Streamlining Processes and Operations, Prioritizing Effectiveness, Efficiency, and Simplicity. Achieved a 5% Improvement in Quote Velocity, reducing it from 6.5 days to 5.5 days in FY'23, and Saved 15 HC through Process Simplification in the same year
• Collaborated with IT and GPOs to enhance automation capabilities thereby delivering Quoting automation from 15% to 25% with outcome in 2 mins from 48 hours in FY'23. Focus on self service capabilities for sales to scope the customer data with savings of 20k hours annually
• Operational Readiness for new Subscription programs as well M&As and scale up for evolving business needs
• Achieved a 30% enhancement in H1'23 "Lead to Cash" Seller Feedback survey, elevating the quoting process for sellers.
• Sales Readiness on evolving processes and policies, conducting impact training sessions for over 2000 sellers in FY'23
• Attained Over 95% Senior Stakeholder Satisfaction in the FY'23 H1 Survey, Acknowledging the Team's Valuable Contribution to Simplifying the Quoting Process.
• Manage Finance & Budgeting for my team which includes contract employees
• Drive People Strategy for Global Team which includes job leveling, hiring for future skill set, Talent Segmentation, Succession Planning & Attrition Control 1) Attrition Rate of 7% YTD in FY’23 2) Learning & Development with every employee focusing 40 hrs on annual basis 3) Diversity ratio at 50%

Additional Responsibility

• Deployed periodic stakeholder surveys at Transactional and Senior Leadership engagement levels achieving Net Promoter Score (NPS) of >95 % across various stakeholders
• Promoting Diversity & Inclusion as an Advocate for the Disability POD in India, Spearheading Initiatives to Foster Awareness and Foster an Inclusive Culture Within the Team and Organization
• Developed and implemented a comprehensive contractor strategy for staff augmentation and managed services, optimizing vendor performance, controlling costs, and ensuring budget compliance aligned with organizational objectives
• Led the employee engagement pillar for the quoting organization, curating and driving various employee lifecycle initiatives to enhance satisfaction and performance

• Managing service delivery for 6 countries for 2 brands of Maersk Group
• End 2 End shipping cycle from Booking to Delivery of the Cargo, liaising with cross functional teams, monitoring their KPI's to ensure smooth customer experience
• Driving Customer Effort Reduction project & First Case Resolution i.e Ease of Business
• Leading the NPS for Maersk & Safmarine Customers & drive strategic actions based on the same

• Managed operations delivery of Contract Management, Master Data management & Business Analytics team for a global networking giant falling under Order Management Process
• Handled a team of 220 FTEs, 4 teams with 6 Asst Managers based out of two locations (Pune and Bangalore)