PRASHANT KUMAR
Assistant Manager
Noida
Summary
Dynamic IT professional with extensive experience at Indian Gas Exchange Ltd., excelling in IT infrastructure management and strategic planning. Proven expertise in Microsoft 365 and disaster recovery initiatives, coupled with strong vendor management and team coordination skills. Committed to enhancing operational efficiency and ensuring compliance through innovative solutions.
Overview
6
6
Certifications
8
8
years of professional experience
Work History
Assistant Manager – IT
Indian Gas Exchange Ltd. (IGX)
04.2026 - Current
- Leading IT Infrastructure Operations.
- Managing Infrastructure Projects.
- Established vendor partnerships and monitored budget adherence to improve resource allocation.
- Developed IT policies aligning with organizational objectives and ensuring compliance.
- Conducted audits to ensure regulatory compliance..
- Facilitated strategic planning sessions to define organizational goals..
- Facilitated team meetings and organized workflows to strengthen project execution and accountability.
- Oversaw business continuity and disaster recovery governance processes..
Senior System Administrator
Indian Gas Exchange Ltd. (IGX)
08.2024 - 03.2026
- Led enterprise IT infrastructure operations, ensuring high availability of Windows, Linux, and Microsoft 365 environments.
- Managed Palo Alto Firewall policies, VPN connectivity, access reviews, and security monitoring to enhance network security posture.
- Provisioned servers, configured IIS, deployed applications, and upgraded infrastructure to support operational needs.
- Planned and coordinated Disaster Recovery (DR) drills, infrastructure validation, and failover testing.
- Coordinated VAPT remediation, hardening of infrastructure, implementation of SSL certificates, and compliance activities to ensure regulatory adherence and mitigate risks effectively.
- Managed server provisioning, IIS configuration, application deployment, and infrastructure upgrades.
- Collaborated with business teams and vendors on infrastructure projects and production support to ensure seamless operations and timely project delivery.
System Administrator
Indian Gas Exchange Ltd. (IGX)
08.2022 - 07.2024
- Administered Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint Online, Intune, and Microsoft Entra ID.
- Provided L2/L3 support for Microsoft 365, Windows Server, Linux, and enterprise applications.
- Managed Windows Server, Active Directory, DNS, DHCP, Group Policy, and user account administration.
- Delivered L2/L3 support for Microsoft 365, Windows Server, Linux, and enterprise applications, enhancing system reliability and user satisfaction.
- Oversaw endpoint security with Kaspersky, BitLocker, and email security solutions, ensuring protection against potential threats.
- Configured VPN access and troubleshot network connectivity issues, facilitating secure remote access for users.
- Prepared technical documentation, standard operating procedures, and root cause analysis reports to address recurring incidents and improve incident response.
System Engineer
IDC Technologies Solutions Pvt. Ltd.
11.2020 - 07.2022
- Resolved VPN connectivity and network issues to maintain seamless remote access.
- Resolved VPN connectivity and network issues, ensuring uninterrupted remote access for users.
- Worked on endpoint management and enterprise desktop support.
- Coordinated incident resolution per ITIL processes to enhance service delivery.
- Coordinated incident resolution per ITIL processes, improving response times and service quality.
- Collaborated with Level-3 teams on critical incidents, facilitating timely resolution and minimizing downtime.
- Managed client relationship with EXL to ensure effective communication and service delivery.
Service Desk Executive
IDC Technologies Solutions Pvt. Ltd.
08.2019 - 10.2020
- Delivered enterprise Microsoft 365 support, enhancing user experience and productivity.
- Provided remote support for end users.
- Managed Windows desktop troubleshooting, resolving issues efficiently to maintain operational continuity.
- Supported Microsoft Outlook and Office applications.
- Ensured incident resolution met SLA timelines to enhance service reliability.
- Collaborated with client Deloitte to address IT issues, optimizing service delivery and client satisfaction.
Trainee Engineer
Teams Computers Pvt. Ltd.
07.2018 - 08.2019
- Provided desktop support to resolve user issues, enhancing system reliability.
- Delivered printer support to troubleshoot and resolve device malfunctions, improving user satisfaction.
- Managed user account support to facilitate access and maintain security, ensuring compliance with organizational policies.
- Installed software applications on user devices to enhance productivity.
- Troubleshot hardware issues to restore functionality of devices.
- Installed operating systems on computers to ensure proper functionality.
- Addressed IT-related inquiries for DHFL.
Education
Bachelor Of Computer Applications -
Swami Vivekanand Subharti University
01-2023
Diploma - Computer Science Engineering
Government Polytechnic Hisar
01-2018
Skills
- Microsoft Office 365
- Intune Management
- Outlook Online
- Teams Collaboration
- SharePoint Collaboration
- Entra Identity
- Azure Active Directory
- Windows Server OS
- AD Management
- Domain Name System
- Dynamic Host Configuration Protocol
- GPO Management
- Drive Encryption
- PowerShell
- Windows admin
- Cloud architecture
- Cloud infrastructure
- Virtualization tech
- System Monitoring
- Business continuity
- Incident Response
- Root cause analysis
- Project management
- Palo Alto Firewall
- Virtual Private Network
- Endpoint Protection
- Email Security
- Defender Antivirus
- Security compliance
- Azure Active Directory
- PowerShell
- Server Management
- VMware
- Hyper-V
- IIS
- Server Deployment
- Disaster recovery
- Palo Alto Firewall
- Access Management
- Security Hardening
- TCP/IP
- VLAN
- Switch Management
- Network Troubleshooting
- Firewall Policies
- IT Asset Management
- IT service management
- Root Cause Investigation
- SOP documentation
- Project Oversight
- Compliance Monitoring
Accomplishments
- Amplifier Award – Indian Gas Exchange Ltd.
- Microsoft Intune Rollout
- Email Encryption Implementation
- BitLocker Deployment
- Disaster Recovery Validation
- Microsoft 365 Administration
- Infrastructure Security Enhancement
- Vendor Management
Certification
Palo Alto Firewall Training
Custom
https://linkedin.com/in/prashant-kumar-7842b1466
Timeline
Assistant Manager – IT
Indian Gas Exchange Ltd. (IGX)
04.2026 - Current
Senior System Administrator
Indian Gas Exchange Ltd. (IGX)
08.2024 - 03.2026
System Administrator
Indian Gas Exchange Ltd. (IGX)
08.2022 - 07.2024
System Engineer
IDC Technologies Solutions Pvt. Ltd.
11.2020 - 07.2022
Service Desk Executive
IDC Technologies Solutions Pvt. Ltd.
08.2019 - 10.2020
Trainee Engineer
Teams Computers Pvt. Ltd.
07.2018 - 08.2019
Diploma - Computer Science Engineering
Government Polytechnic Hisar
Bachelor Of Computer Applications -
Swami Vivekanand Subharti University