Amit Dhakan
Summary
IT Infrastructure & Operations Leader with 12+ years of experience driving enterprise technology management, security, and service delivery. Skilled in optimizing IT environments for scalability and resilience, delivering seamless user experiences, and leading cross-functional IT initiatives across teams. Proven track record in Office 365 administration, endpoint security, IT project execution, and VIP support for senior leadership. Adept at vendor management, negotiations, compliance audits, and building high-performing teams to support organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager – IT
Z47 (Deltazen47 Advisors LLP, fka Matrix Partners)
06.2016 - Current
- Lead IT operations for a multi-office environment.
- Administer Microsoft 365 (Exchange, OneDrive, SharePoint, Intune) ensuring secure, compliant collaboration.
- Strengthened endpoint security and device management using CrowdStrike, Intune, and Atera.
- Delivered VIP IT support for Founders, MDs, and senior management, covering corporate and personal IT needs.
- Spearheaded major IT infrastructure projects, including: New office setup at Gift City (end-to-end IT design & implementation). Relocation of offices in Mumbai and Delhi–Gurgaon, executed seamlessly with minimal downtime.
- Managed IT procurement, vendor negotiations, and software license compliance.
- Led a team of 3 IT engineers, ensuring timely resolution of incidents and service requests.
- Conducted annual network security audits with external partners to strengthen compliance posture.
- Supported marketing campaigns with Mailchimp, data segmentation, and mail merges.
- Built and maintained secure conference room setups to support hybrid collaboration.
- Reduced downtime, conducting regular systems backups and disaster recovery planning.
- Led cross-functional teams to streamline operational processes, improving efficiency and reducing turnaround time.
MAC Specialist
Continuum Managed Solutions Pvt. Ltd.
01.2016 - 06.2016
- Provided global remote support for macOS devices and enterprise Exchange servers.
- Created and maintained knowledge base articles for team-wide adoption and efficiency.
- Handled user provisioning, group management, and email troubleshooting on Exchange.
Apple Specialist
American School of Bombay
11.2013 - 01.2016
- Delivered IT support for students, teachers, and staff in a technology-driven educational environment.
- Administered and integrated Apple devices within enterprise-grade educational systems.
- Supported seamless learning and collaboration by optimizing device deployment and management.
- Developed tailored solutions for client needs, enhancing service delivery and customer satisfaction.
Education
B.Com -
University of Mumbai
Mumbai03-2015
Skills
- IT Infrastructure & Service Delivery
- Microsoft 365 Administration (Exchange, SharePoint, OneDrive, Intune)
- Endpoint & Network Security (Sophos Firewall, Aruba, CrowdStrike)
- IT Asset Procurement & Vendor Negotiation
- Apple & Windows Device Management
- IT Project Management (Office Setup, Relocation, Shifting)
- License & Compliance Management
- VIP & Executive IT Support
Certification
Apple Certified
Workshops Attended
• Generative AI Mastermind Workshop by Outskill
• AI Tools Workshop by Be10x
Timeline
Assistant Manager – IT
Z47 (Deltazen47 Advisors LLP, fka Matrix Partners)
06.2016 - Current
MAC Specialist
Continuum Managed Solutions Pvt. Ltd.
01.2016 - 06.2016
Apple Specialist
American School of Bombay
11.2013 - 01.2016
B.Com -
University of Mumbai
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