Prudence Brettina S
Bangalore
Summary
Passionate professional with 11+ years of overall experience . I commenced my journey with Dell as a contract employee then transitioned to Dell on role during ,my tenure i have undertaken diverse role and worked with different teams. I was a dynamic logistics analyst with proven success at Dell Technologies, excelling in service provider and stakeholder management. Expert in logistics performance and process improvement, I effectively enhance customer experience and drive operational efficiency. Skilled in MS-Excel and cross-functional collaboration, I proactively resolve issues, ensuring timely order delivery and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Analyst, Logistics
Dell Technologies
10.2021 - 01.2025
- Ensuring customer service levels through Logistics performance reporting and monitoring on-time in full (OTIF) order delivery.
- Handled escalations, called, and resolved customers' queries on the product delivery.
- Proven success in Service Provider Management, Backlog Management, Outbound Logistics Operations, Reverse Logistics and Stakeholder Management.
- Reduced the TTR in reverse pickup and improved CSAT.
- Handled last-mile operations for India Commercial, Global 500, Consumer and Small Business segments.
- Customer Experience Champion - dedicatedly monitored OEP tool and monitored all the query and reached out to the right stake holders and resolved concerns.
- Spear-headed cadence and training sessions with stakeholder teams and achieved relationship successes.
Implant Executive
Trident Staff Solution-(DHL) - Dell Implant
02.2019 - 10.2021
- Tracked orders daily, coordinating with Blue Dart and YCH points of contact.
- Liaised between 3PL, Care, and cross-functional teams to resolve order movement queries.
- Facilitated expedited last-mile delivery while managing stock on hand through stakeholder engagement.
- Communicated proactively about delays and shipment impacts to relevant stakeholders.
- Coordinated travel arrangements and external interactions for Director’s administrative activities.
Executive Operations
Dell (YCH Logistics PVT LTD)
06.2016 - 02.2019
- Providing day to day support on tracking of orders with collective co-ordination with Blue Dart and YCH Spocs Liaison between 3PL, Care and other cross function teams on queries for order movement/last mile delivery expedite SOH management by effective interactions with functional stake holders within Dell for clearance of ageing orders Highlighting delays with proactive information on impacted order/shipment details to respective stake holders Arrange for travel and coordinate with external people for the process Director (Admin activity) Calendarize and arrange for meeting with both internal and external stake holders (Admin activity)
Practitioner
IBM DAKSH BUSINESS PROCESS Services PVT LTD (Concentrix)
08.2013 - 03.2014
- Resolved accounting queries for Account Manager efficiently.
- Validated and generated electricity bills within SLA period.
- Checked market applications regularly to ensure timely bill issuance.
- Addressed Energy Australia customers' billing inquiries and issues promptly.
Customer Care Associate (WUR)
Seaton India (for Dell Computers)
08.2010 - 03.2013
- Initiated customer welcome calls to explain replacement processes.
- Coordinated with logistics team for system collection and reverse logistics.
- Generated quotations for new systems following successful collection.
- Processed orders for new systems efficiently.
- Collaborated with logistics team to ensure timely delivery of new systems.
- Achieved reduction in turnaround time for reverse pickups.
Education
Bachelor of Commerce -
Mount Carmel College
Bangalore01.2010
Skills
- Trained in MS-Office (MS-Word, MS-Excel, MS-PowerPoint); Photoshop and Power BI
- Service provider management
- Stakeholder management
- Logistics performance
- Process improvement
- Cross-functional collaboration
- Effective communication
- Time management
Accomplishments
- Won the on-the-spot award at Dell
- Won the best performance award for the quarter at Dell
- Won the Championing CE award and the Inspire award at Dell
Custom
- Steered supply chain cost saving projects to meet business targets.
- Achieved Stock On Hold (SOH) reduction while maximizing revenue recognition. Organized team-building activities.
- Active participant in Dell Legacy of Good CSR activities.
- Continuous learning through online resources.
Languages
English, Kannada, Tamil, Hindi and Malayalam
Hobbies and Interests
Music, Cooking, Arts and Craft, Learning new skills
Timeline
Analyst, Logistics
Dell Technologies
10.2021 - 01.2025
Implant Executive
Trident Staff Solution-(DHL) - Dell Implant
02.2019 - 10.2021
Executive Operations
Dell (YCH Logistics PVT LTD)
06.2016 - 02.2019
Practitioner
IBM DAKSH BUSINESS PROCESS Services PVT LTD (Concentrix)
08.2013 - 03.2014
Customer Care Associate (WUR)
Seaton India (for Dell Computers)
08.2010 - 03.2013
Bachelor of Commerce -
Mount Carmel College
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