Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Prudhvi Raj Batthula

Hyderabad

Summary

Process Associate at Genpact specializing in content moderation and compliance monitoring. Demonstrated ability to resolve user complaints efficiently while maintaining high organizational standards. Proficient in data analysis and communication, driving collaboration to improve operational efficiency and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Process Associate

Genpact
Hyderabad
09.2024 - Current
  • Established processes to ensure accurate and timely handling of customer inquiries.
  • Monitored user-generated content for compliance with community standards.
  • Investigated complaints involving inappropriate material, ensuring swift resolution.
  • Responded promptly to customer queries regarding moderation decisions.
  • Maintained comprehensive daily records of all moderation actions taken.
  • Reviewed content adherence to internal policies, upholding organizational standards.
  • Collaborated across teams to address issues effectively.
  • Applied knowledge of laws and regulations in content moderation decisions.

Education

Bachelor of Arts - Commerce

Sri Harshini Degree College
India
07-2018

Skills

  • Content moderation and compliance monitoring
  • User investigation and policy enforcement
  • Data analysis and operational support
  • Customer relationship management
  • Team collaboration
  • Time management
  • Effective communication

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Affiliations

  • Hobbies : cricket , Movies , Traveling .

Timeline

Process Associate

Genpact
09.2024 - Current

Bachelor of Arts - Commerce

Sri Harshini Degree College
Prudhvi Raj Batthula