Bhanu VenkataNikhil Somarowthu
Hyderabad
Summary
Results-driven Content Moderator with 10+ months of experience maintaining platform safety and integrity by reviewing 500+ content items daily across multiple content types. Adept at identifying policy violations, escalating complex cases, and ensuring a safe user experience. Experienced with Single Review Tool and actively involved in mentoring incoming moderators through structured shadowing.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Process Associate
Genpact
Hyderabad, India
06.2025 - Current
- Reviewed and actioned 500+ pieces of content daily across multiple content types including social media posts, comments, videos, images, user-generated text, and e-commerce listings.
- Enforced platform community guidelines and content policies accurately and consistently using Single Review Tool.
- Identified and escalated complex or high-severity policy violations to senior moderators and relevant teams.
- Maintained high productivity and quality standards while meeting daily review targets and SLA requirements.
- Supported onboarding of new hire moderators through structured shadowing sessions, sharing best practices and workflow knowledge.
- Participated in calibration sessions to ensure consistency and alignment across the moderation team.
- Proficient in Single Review Tool for end-to-end content review and actioning.
- Contributed to process improvement discussions to enhance moderation efficiency and accuracy.
Education
Bachelor of Technology - Electronics And Communications Engineering
MVR College of Engineering And Technology
Vijayawada, India05-2024
Intermediate - M.P.C
Sri Chaitanya Intermediate College
Vijayawada, India04-2020
High School -
Seventh-Day Adventist High School
Vijayawada, India04-2018
Skills
- Content Review & Policy Enforcement
- Community Guidelines Interpretation
- Violation Detection & Classification
- Case Escalation Management
- SLA & TAT Adherence
- Contextual & Cultural Sensitivity
- Single Review Tool (SRT)
- Internal Moderation Dashboards
- Microsoft Office Suite (Excel, Word)
- Attention to Detail
- Time Management & Prioritization
Certification
Introduction to SQL, SimpliLearn - March,2025
- Gained Foundational knowledge of MySQL database management system and relational database concepts.
- Experienced in writing basic SQL queries such as SELECT, INSERT, UPDATE, and DELETE.
- Familiar with JOIN operations to retrieve data from multiple tables.
Acheivements
- Sustained 95%+ quality score over 10+ months by applying rigorous policy judgment and consistent content actioning across 500+ daily reviews.
- Drove 500+ ticket closures per day while strictly adhering to AHT targets, consistently meeting and exceeding organizational KPIs.
- Escalated critical and complex violations to senior teams with zero escalation errors, ensuring platform safety and cross-team accountability.
- Built and maintained high-quality documentation records, supporting compliance, audit readiness, and operational transparency.
Timeline
Process Associate
Genpact
06.2025 - Current
Bachelor of Technology - Electronics And Communications Engineering
MVR College of Engineering And Technology
Intermediate - M.P.C
Sri Chaitanya Intermediate College
High School -
Seventh-Day Adventist High School