Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Passions
Timeline
Generic

MOHD SAIF

Hyderabad

Summary

Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.

Overview

5
5
years of professional experience

Work History

Process Associate

Genpact
Hyderabad
03.2022 - Current
  • Subject Matter Expertise: Provided specialized knowledge to address complex challenges, and enhance processes, driving efficiency and innovation across projects.
  • Training and Mentoring: Designed and delivered training programs, empowering team members and clients with in-depth knowledge and skills on critical topics.
  • Content Analysis and Policy Development: Conducted regular reviews to ensure content compliance with guidelines, and developed policies to address emerging challenges effectively.
  • Strategic Consultation: Advised on best practices, innovative strategies, and customized solutions to meet organizational objectives.
  • Documentation and Project Support: Authored comprehensive manuals, and supported the implementation of key projects through meticulous planning and execution.
  • Problem-solving and communication: Resolved complex issues by employing analytical approaches, and facilitated clear communication through excellent verbal and written skills.
  • Educational outreach: Simplified intricate concepts for diverse audiences, fostering understanding and collaboration.

Customer Executive (Inbound Process)

IDBI PVT LMTD
Hyderabad
01.2020 - 03.2022
  • Customer Service Excellence: Efficiently handled card-blocking procedures, fraud-related calls, and general inquiries, ensuring prompt and accurate resolutions while maintaining a customer-focused approach.
  • Fraud Prevention and Risk Management: Managed sensitive fraud cases with professionalism and tact, delivering effective solutions to prevent potential losses, and protect customer accounts.
  • Issue Resolution and Complaint Handling: Addressed and resolved customer complaints by applying strong problem-solving skills, attention to detail, and ensuring customer satisfaction.
  • Operational Expertise: Maintained up-to-date knowledge of banking policies and procedures to provide precise information and seamless assistance to clients.
  • Collaboration and Process Improvement: Worked closely with team members to streamline processes and enhance the overall customer experience.

Education

MBA - Finance

Shadan College of Institute
Hyderabad
09-2021

B.com - Computers

Cognizant College of Commerce And Science
Hyderabad
05-2018

CEC - Commerce

Royal Junior College
Hyderabad
03-2015

Skills

  • Ability to multitask
  • Microsoft Excel
  • Policy Development
  • Team collaboration
  • Effective time management
  • Content review and compliance
  • Content management
  • Leadership and team empowerment

Accomplishments

Top Received Performer recognition points for being a top performer

Languages

  • English, Proficient
  • Hindi, Native

Personal Information

  • Date of Birth: 05/07/95
  • Nationality: Indian
  • Marital Status: Married

Passions

  • Maintaining an active lifestyle as a fitness enthusiast.
  • Exploring new destinations and cultures through travel.
  • Continuously learning and acquiring new skills to stay ahead in the professional sphere.

Timeline

Process Associate

Genpact
03.2022 - Current

Customer Executive (Inbound Process)

IDBI PVT LMTD
01.2020 - 03.2022

MBA - Finance

Shadan College of Institute

B.com - Computers

Cognizant College of Commerce And Science

CEC - Commerce

Royal Junior College

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MOHD SAIF