AMAAN RIZVI
Trainer
Lucknow
Summary
Young and energetic professional with a strong passion for the travel industry seeking a position to leverage knowledge and expertise for exceptional client experiences. Committed to meeting unique client needs and exceeding expectations, strives to create delightful travel experiences. Solid foundation in the industry, eager to contribute skills and drive to enhance organizational success.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Process Associate
IGT Solutions Private Limited
12.2020 - 03.2022
- Managed hardcore ticket sales over GDS and NDC platforms for KLM, Air France and Delta airlines.
- Performed QA duties to ensure zero errors.
Senior Travel Consultant
Etraveli group India Private Limited
03.2022 - 11.2023
- Engaged with clients through call, chat, and email for Etraveli corporate OTA sales.
- Oversaw ticket sales from initial purchase through after-sales support ensuring customer satisfaction.
- Acquired significant exposure to worldwide booking reservations while collaborating with parent company Booking.com.
- Facilitated conversations with clients in diverse geographical areas such as the US, UK, European countries and Middle East.
- Operated as line trainer, managed agent teams within Vietnam's third-party vendor process at Concentrix.
- Gained extensive experience across multiple GDS platforms, NDC portals, and Farelogix.
Talent Creater- Process Trainer
IGT SOLUTIONS PRIVATE LIMITED
11.2023 - Current
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
Education
B.SC - Graduation
J. S university
shikhohabad, UPHigher Secondary school - undefined
Saint Fidelis college
LucknowSkills
Ability to Work Under Pressure
Extra-Curricular Activities
Basketball, Played at National level in Basketball.
Personal Information
- Place of Birth: Uttar Pradesh
- Nationality: Indian
Timeline
Talent Creater- Process Trainer
IGT SOLUTIONS PRIVATE LIMITED
11.2023 - Current
Senior Travel Consultant
Etraveli group India Private Limited
03.2022 - 11.2023
Process Associate
IGT Solutions Private Limited
12.2020 - 03.2022
B.SC - Graduation
J. S university
Higher Secondary school - undefined
Saint Fidelis college
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