ASHISH KATARIYA
Greater Noida
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. medical, billing & technical, hardworking, and ready to join my next team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Process Associate
R1 Rcm
06.2024 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Working on client special project.
- Collaborated with team members for enhanced process efficiency and productivity.
- Creating and sending appeals.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Monitored and reported on process performance to verify compliance with established standards.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Process Associate
Pacific
12.2022 - 06.2024
- Company Overview: an access healthcare company
- Confirm patient benefits and insurance eligibility.
- Analyze the rejected/denied claims and understand the reasons of rejections/denial and reprocess the same for payment.
- An access healthcare company
Process Associate
Knack Global pvt ltd
04.2022 - 12.2022
- Monitor and resolve financial discrepancies.
- Obtain and review referrals and authorizations for treatments.
- Confirm patient benefits and insurance eligibility.
- Analyze the rejected/denied claims and understand the reasons of rejections/denial and reprocess the same for payment.
- Prepare and maintain status reports.
- Understand the client requirements and specifications of the project.
Process Associate
And we support
06.2021 - 03.2022
- Reviewing order details such as shipping information or payment details to ensure accuracy.
- Coordinating with suppliers or manufacturers to ensure that orders are processed correctly.
- Processing orders by updating inventory levels and pricing to ensure that they are accurate.
- Creating presentation, sales order & quotes.
- Responding to client in a timely manner.
Customer Support Executive
Teleperformance India
01.2020 - 06.2021
- Handling customer complaints.
- Collecting & analyzing customer feedback.
- Resolving issues and troubleshooting technical problems.
- Developing and maintaining customer relationships.
- Providing overall great customer experience.
- Resolving customer concern via chat, e-mail or phone.
Quality Executive
Akshaya Patra Foundation
04.2018 - 04.2019
- Performed thorough mid-process inspections to ensure quality assurance.
- Followed policies and procedures related to application methods and quality standards at all times.
- Collecting feedback from schools about the food served.
- Maintaining FSSAI records & verifying documents of production & other staff.
Education
Secondary School -
SLV INTERNATIONAL
06.2011 - 04.2012
Intermediate - Science
MM Public School
07.2013 - 05.2014
Bachelor of Science - Biochemistry
Jaipur National University
06.2014 - 05.2017
Skills
Communication Skills
Ability to Work in a Team
Microsoft Office
Time Management
Customer Service
Fast Learner
Ability to Work Under Pressure
Complex Problem Solving
Multitasking Skills
Interests
Surfing Internet
Photography
Reading tech related news
Personal Information
- Date of Birth: 10/12/97
- Nationality: Indian
Timeline
Process Associate
R1 Rcm
06.2024 - Current
Process Associate
Pacific
12.2022 - 06.2024
Process Associate
Knack Global pvt ltd
04.2022 - 12.2022
Process Associate
And we support
06.2021 - 03.2022
Customer Support Executive
Teleperformance India
01.2020 - 06.2021
Quality Executive
Akshaya Patra Foundation
04.2018 - 04.2019
Bachelor of Science - Biochemistry
Jaipur National University
06.2014 - 05.2017
Intermediate - Science
MM Public School
07.2013 - 05.2014
Secondary School -
SLV INTERNATIONAL
06.2011 - 04.2012
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