Saradindu Bairagi
Software Developer Aspirant
Hyderabad, Telangana
Overview
1
1
year of professional experience
10
10
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Process Associate
Genpact
Hyderabad
12.2022 - Current
- Managed an average of 50 customer inquiries daily, ensuring high customer satisfaction with a rating of 95%
- Address customers' savings bank accounts and credit card inquiries through phone calls
- Inform customers about the bank's products and services
- Address customer complaints and issues, and provide resolutions in a timely and professional manner
- Successfully resolved 80% of customer complaints and issues on the first call, reducing the need for follow-ups and saving valuable time for both customers and the company.
Education
Bachelor of Technology - Computer Science And Engineering
06.2019 - 06.2022
GPA: 9.25
Diploma - Computer Science And Technology
06.2016 - 06.2019
GPA: 7.0
Higher Secondary 12th Standard - Science
05.2014 - 05.2016
Percentage : 57.4%
Madhyamik 10th Standard -
05.2011 - 05.2013
GPA: 63.57%
Skills
C
Timeline
Journey to Cloud: Envisioning Your Solution
12-2022
Process Associate - Genpact
12.2022 - Current
Getting Started with Enterprise-grade AI
11-2022
Getting Started with Threat Intelligence and Hunting
10-2022
Getting Started with Azure DevOps Boards
02-2022
Programming for Everybody (Getting Started with Python)
08-2020
Academy Of Technology - Bachelor of Technology, Computer Science And Engineering
06.2019 - 06.2022
South Calcutta Polytechnic - Diploma, Computer Science And Technology
06.2016 - 06.2019
Kedarpur Ramnanda High School - Higher Secondary 12th Standard, Science
05.2014 - 05.2016
Harinavi DVAS High School - Madhyamik 10th Standard,
05.2011 - 05.2013
Summary
Proven track record of providing excellent customer service and resolving customer issues in a timely and satisfactory manner. Strong communication and interpersonal skills, with the ability to build rapport with customers and effectively resolve their issues. Proficient in using customer relationship management (CRM) software. Ability to work independently and as part of a team. Committed to providing excellent customer service and ensuring customer satisfaction.
Certification
Getting Started with Azure DevOps Boards
Accomplishments
Project: GreenGuard-Intelligent-Plant-Care-System
https://github.com/saradindu-bairagi/GreenGuard-Intelligent-Plant-Care-System
• Engineered a smart plant monitoring system with a team of five using an ESP32 micro-controller, which monitors soil moisture and pH levels using appropriate sensors and controls for a water irrigation system based on the readings.
• Deployed a remote monitoring feature that allows users to view the sensor readings and control the water pump remotely.
• Additionally, designed a smart alert system that sends notifications to users via multiple platforms based on predefined conditions.
• The project harnessed the power of a Pub/Sub architecture, employing the MQTT protocol to foster effortless communication between the diverse components.
Hobby: Ethical Pentesting
In my spare time, I enjoy ethical hacking. I have a strong interest in cybersecurity and I am always learning about new threats and vulnerabilities. I have developed my skills in penetration testing, vulnerability assessment, and threat modeling through self-study and online resources. I am confident that my skills and experience would be a valuable asset to your organization.
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