Nandu Ramachandran
Karavattu house, Allapra (P.O)
Summary
Results-driven professional with a strong history of effective project management and delivering high-quality outcomes. Demonstrates leadership skills that inspire team motivation and collaboration. Engages with clients to identify needs and ensure exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Process Associate
Sutherland Global Services Pvt Ltd
Ernakulam
06.2025 - Current
- Facilitated team members in achieving target outcomes through effective collaboration and strategic planning.
- Resolved customer inquiries promptly while ensuring satisfaction and clarity.
- Resolved customer complaints through effective communication and issue resolution.
- Achieved service time and quality targets by implementing efficient operational processes.
- Engaged customers to uncover needs and deliver exceptional service.
- Analysed complex data, formulated effective solutions, and resolved underlying issues.
- Cultivated and maintained respectful working relationships with colleagues and stakeholders.
- Resolved customer queries through effective communication and step-by-step guidance.
- Addressed customer concerns effectively and escalated major issues to supervisors.
- Address customer requests by actively listening and identifying concerns.
- Analysed industry trends to implement process improvements that enhance operational efficiency.
VoIP Support Engineer
Comstream Technologies Pvt Ltd
Kottayam
03.2025 - 05.2025
- Facilitated team expertise in digital telecommunication technologies, specialising in voice over IP (VoIP) platforms, IP networks, and IP-PBX solutions.
- Facilitated technical support for unified communications as a service (UCaaS) providers, enhancing service reliability and efficiency.
- Facilitated the upgrading and migration of Netsapiens systems by integrating telecom experts into client teams for network changes.
Trainee(Apprentice)
Cloudium Software Pvt Ltd
Ernakulam
03.2019 - 07.2019
- Facilitated writing of clean, readable code based on specifications from senior developers.
- Diagnosed and resolved software bugs through systematic analysis and testing.
- Facilitate unit testing and manual testing to identify edge cases.
- Facilitated code reviews by submitting code and incorporating feedback from senior engineers.
- Facilitated daily stand-up meetings to address progress and identify blockers.
Education
B-Tech - Electronics and Communication Engineering
Federal Institute of Science And Technology
Angamaly01-2017
Plus Two - Computer Science
SNHSS Okkal
Okkal01-2013
Skills
- Customer service
- Issue resolution
- Team collaboration
- VoIP troubleshooting
- Client communication
- Communication skills
- Problem-solving
- Researching
- C
- C
- HTML
- CSS
- JavaScript
- Basic knowledge in networking protocols
Languages
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Malayalam
Proficient
C2
Hobbies and interests
- Playing Chess
- Solving Puzzles
- Active learner
- Juggling
Strengths
- I can bring momentum to the team and don't shy away from big tasks.
- I can not only just work long hours; you find the best way to get results.
- I can stay focused on solutions rather than complaining when things get tough.
- I am self-motivated hence don't need a manager hovering over me to get the job done.
- I can identify a bottleneck and clear it without being told how.
Timeline
Process Associate
Sutherland Global Services Pvt Ltd
06.2025 - Current
VoIP Support Engineer
Comstream Technologies Pvt Ltd
03.2025 - 05.2025
Trainee(Apprentice)
Cloudium Software Pvt Ltd
03.2019 - 07.2019
B-Tech - Electronics and Communication Engineering
Federal Institute of Science And Technology
Plus Two - Computer Science
SNHSS Okkal