PRUTHVI TP
BENGALURU
Summary
An experienced QA professional with over 3.1 years of expertise in testing ServiceNow applications and IT Service Management (ITSM) modules. Strong background in Software Development Life Cycle (SDLC) and Agile methodologies, ensuring high-quality software through effective testing and process management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior QA Engineer
Ascent solutions
Bengaluru
11.2022 - 10.2024
- Interacting with BAs, the Development Team, and the Client.
- Experienced in analyzing test scenarios, test case creation, and test execution.
- Responsible for migrating all the modified ATF test cases and test suites to different environments.
- Responsible for maintaining the existing ATF test cases and test suites during the upgrade.
- Well acquainted with the Agile Scrum Development Model, Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC).
- Reported defects found during testing in a clear and concise manner.
- Validated that all changes made met customer requirements prior to deployment.
- Performed regression testing after bug fixes or code changes were implemented.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
QA Engineer
Snapbizz cloudtech pvt
Bengaluru
02.2022 - 11.2022
- Tested ITSM modules, including Incident, Change, Problem, Knowledge, Catalog, and the system.
- Responsible for testing email notifications, SLAs, reports of incidents, problems, knowledge, and service catalogs.
- Involved in the publishing, deleting, and retirement of articles in knowledge management.
- Defect logging using a test management application and tracking the status.
- Delivered a huge number of non-enterprise catalog items, with less than 3% UAT defects.
Project Intern
Snapbizz cloudtech pvt
Bengaluru
01.2021 - 01.2022
- Experienced in working with the technical team and solving the technical issues that occurred for clients in the software.
- Conducted competitive analysis to identify customer needs and industry trends.
- Performed root cause analysis on complex technical problems reported by customers.
- Conducted quality assurance testing of new products prior to launch.
- Provided technical support to customers via phone, email and chat.
- Developed product training materials and conducted user training sessions.
Education
MBA -
IIBS
BENGALURU06-2019
BBA - Marketing
Dayananda Sagar Institutions
Bengaluru05-2015
Skills
- ServiceNow: ITSM modules
- Manual and automated test execution
- Test case writing
- Test case execution
- Regression testing
- Agile methodologies
- Test scenario analysis
- Working with agile methodologies
- SDLC, STLC, and defect life cycle
Certification
Agile Development 2.0 micro certification
Test management 2.0 micro-certification
ATF micro certification assessment
Certified in 'High Impact Presentation Skills' from CIL
Attended workshop on "Design thinking and Business analytics" from IP2PRO
Affiliations
N.S.S volunteer of the DSBA participated in the special camp on 'Youth for Science and Scientific Attitude' held at Bangalore University
Timeline
Senior QA Engineer
Ascent solutions
11.2022 - 10.2024
QA Engineer
Snapbizz cloudtech pvt
02.2022 - 11.2022
Project Intern
Snapbizz cloudtech pvt
01.2021 - 01.2022
MBA -
IIBS
BBA - Marketing
Dayananda Sagar Institutions
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