P Saravana Pandian
Hyderabad,Telangana
Summary
With 18+ years of experience in human resources, specializing in HR operations and technology as well as quality assurance in the service delivery industry with strong interpersonal and communication skills complement technical abilities. Extensive experience in all aspects of HR operations and digital solutions. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
18
18
years of professional experience
Work History
HR Service Analyst /Sr HR Service Advisor
Microsoft India Private Limited
10.2014 - Current
- Overseeing a team of contingent employees in the daily management of business activities
- Handling HR Master Data operations for FTE Employees for Microsoft
- Transition of HR Data management processes for centralized global support model
- Part of Employee Central launch for Sweden, Norway, Canada, US regions
- Part of Nokia – Microsoft transition and was a key to smooth launch of MSS
- Involved in ESS, MSS & Employee Central testing and provided regular feedback to the engineering team
- Subject Matter Expert and possess rich experience on core elements of the HR Functional & Operational processes and its related tools/systems
- (SAP HR, Success Factors, CRM) providing amicable business solutions for the technical team in the implementation of business solutions
- Process expert in handling employee related queries, escalations with regards to pay components, benefits, leave, compensation, employment changes and procedures
- Provide support to employees, managers and other stakeholders including the HR community and end-to-end ownership for HR data management activities
- Take ownership of handling escalations, complex - confidential and or sensitive inquiries/requests
- In-charge of providing root cause analysis, recommendation and developing remediation plan
- Driven continuous knowledge transfers/cross trainings within HR Operations Team
- Additional responsibilities include service documentation, analytics, SLA/BAU handling and customer engagement
- Collaborate to develop user acceptance testing (UAT) specifications and work with the Project Manager to help facilitate and ensure successful testing
- Employee on-boarding / off-boarding / data changes – subject matter expert
- Monitoring daily metrics and ensuring the queries are closed on time to adhere SLA
- Responsible for doing bulk upload action for recurring and additional payments
- Liaising with other Service center folks to align with the standard process across centers
- Update process documentation – DTP as and when process changes and simplification on standard operation procedures/knowledge base article in CRM with usage of Copilot.
SAP Co-Ordinator/HR Specialist
Nokia India Private Limited
11.2007 - 10.2014
- Microsoft-Nokia acquisition project spanning to 31k employee headcount involving manufacturing and non-manufacturing workforce, project named as Evergreen involved in implementation of data transfer from Nokia to Microsoft systems, data carve out from Nokia systems
- Working closely with technical support team in providing testing and validation sign-off for various data transfer into production systems
- Handled Nokia-HERE integration project spanning to around 6k employees globally for data capture
- Worked on a global project for building system integration and managing data flow between SAP HR system and PeopleSoft system
- End-to-end systems processes for formation of Nokia Sales International (sales entity for Nokia) from Nokia Corporation
- Involved in design and development of people portal (ESS/MSS) forms covering various workflows starting from hire to retire
- Capturing the business needs and preparing process blueprints for AS-IS and TO-BE processes
- Created Mass upload processes for entire employee life cycle processes which resulted in a reduction of manual work
- Prepared process documentation, process maps including Standard Operating Procedures
- HR Reporting and analytics- Provide analytical data for business requirement & Monthly Manpower Report with details of Group wise, level wise employees in the organization
- Driving SAP leading system project by eliminating data capture in multiple other tools by making SAP as single HR database for various sub-systems
- Experience of working on SAP HR R/3 Module & Peoplesoft, which includes various actions, transactions & Info types
- Load balancing within the team and ensure that the team maintains Master Service Levels as agreed (MSLA)
- Doing accuracy checks to ensure good customer experience.
HR-Associate (Corporate)
HCL Technologies-BPO Services
05.2006 - 11.2007
- Hiring the employees in SAP
- Generating employee code for new employees
- Updating and maintaining employee database in SAP
- Working with SAP to generate reports
- Handling employee queries through SSD (Smart Service Desk)
- Co-ordinating with finance department for salary processing
- Handling medical claims for corporate employees
- Periodical audit of employee personal files
- Co-coordinating with recruitment team for verification and collection of documents.
Education
Skills
- HR Reports
- Knowledge base
- User Acceptance Testing
- Copilot
- Cross-functional Coordination
- Microsoft Dynamics CRM
- Success Factors-Employee Central
- SAP HR
- Peoplesoft
HR Systems and Tools Implementation
Handled projects on HR processes and system implementation leading to process simplification and automation. End-to-end system integrations and handling of data flows between multiple systems. Working closely with the technical support team to ensure the smooth function of all systems and tools. (ESS, MSS, SAP, Success Factors, Peoplesoft, CRM)
HR Digital Solutions
Automated letter generation partnering with technical team to generate letters to employees and route them to the HR record center to be compliant with the process
Workflow Development
End to end development of workflow, design, and implementation of various HR processes like employee personal data changes, hire, transfers, change in employment, promotion, change in pay, work schedule change, master data change, leave of absence and termination.
Data Audits and Quality Control
Establishing data quality framework to ensure proper quality controls are in place for end-to-end process and data updates into the system. Implement a control framework to ensure strict monitoring on receiving and sending data.
Onsite Experience
- America, For transition and centralization of SAP HR Global Data management process owing to Nokia acquisition
- Mexico, For transition and centralization of Employee Central US Data management process
Service Delivery
Initiated and sustained efforts to bettering Customer Satisfaction scores through regular calendarized sync with customers. Operational requirement Management, Service level Assurance & Drives Change Management in ways of working
Project Achievements
- Nokia-Microsoft HR data management project transition
- Employee Central US data management project transition
Transition and Transformation
Successful transition and centralization of HR data management process and setting up of Global data management team for Chennai Global HR Operations center in Microsoft.
Timeline
HR Service Analyst /Sr HR Service Advisor
Microsoft India Private Limited
10.2014 - Current
SAP Co-Ordinator/HR Specialist
Nokia India Private Limited
11.2007 - 10.2014
HR-Associate (Corporate)
HCL Technologies-BPO Services
05.2006 - 11.2007
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