Puckraj Mistry
Senior IT Consultant
Bengaluru
Summary
To work in a firm with a professional work driven environment where I can utilize my skills, knowledge, creativity and learning habit to enable me as a consultant to grow while fulfilling organizational requirements and objectives.
A Confident and Reliable professional with 8+ years of Experience in working with Cloud and On-premise technologies. Proven Ability to Assess, Implement, Monitor, Deploy, Configure, and Control the production environment. Expertise to configure and maintain Data Center based information systems. Ability to multitask under pressure. Excellent Communicator and ability to relate well with people at all levels. Flexibility of working well individually and as part of team.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Senior Technical Support Engineer
Citrix Systems India Pvt Ltd.
Bengaluru
06.2020 - Current
- Install, Configure and Upgrade Citrix DaaS (virtual apps and desktop software and CVAD Service). Support and analyze on severity issues.
- Crafting and delivering a variety project deliverables for customer and internal projects (system integration, whitepapers, scalability and performance tests).
- Create and designing Knowledge based articles for the product. Help and lead Other engineers on production down issues.
- Analyzing and creating architecture for small and medium based companies
- Providing issue coordination and resolution management, engaging Escalations, Dev-analysis, R&D, and Product Management teams if required.
Upgrade Support Engineer
VMware Software India Pvt Ltd
bengaluru
07.2016 - 06.2020
- Handling, Managing, Upgrading, troubleshooting issues related to VMware WorkSpaceOne as a complete package which consisted of VMware WorkSpaceOne UEM, VMware WorkSpaceOne Access and Workspace one solution
- Onboarding a Customer by explaining the WorkSpaceOne components like WSOne UEM, Access, UAG &Integrating with their existing on-premise environment like A.D, CA, and Exchange with vmware workspace one
- Completing the POCs for the customer before major deals and clearing all the technical know how’s which they have about all the WSOne components
- Have in Depth Expertise on WorkSpaceOne UEM Modules – Mobile Email Management, Mobile Content Management, Mobile Application Management, Certificates Management, Authentication, Access
- Providing issue coordination and resolution management, engaging Quality engineering, R&D, and Product Management teams if required
- Maintaining communication with the customers to help ensure that requirements are addressed on an ongoing basis
- Helping Customer to plan out architecture level design changes and to implement and troubleshoot those changes successfully
- Deploying and Upgrading On-premise environments – core servers as well as optional components of vmware workspace one product.
Technical Support Engineer
Concentrix ( formerly Convergys Corporation)
Pune
03.2015 - 06.2016
- Handling, Managing, troubleshooting issues related to Exchange Online, Office 365 Portal, Mail flow, shared services, Azure, ADFS
- Providing Technical and Customer support to Microsoft clients in the most efficient manner
- Providing assistance with licensing, invoicing, and subscription inquiries
- Continually gathering customer feedback on how to improve the service through surveys
- Break/fix Configuration failure issues: Domain setup and re-delegation Microsoft Office Professional plus
- Application Installation Feature or functionality failure of Office 365 for enterprises core services
- Configuration of services: Single sign-on (SSO) Active Directory Domain Services synchronization.
Service Associate
CompuCom Systems CSI India private ltd, CompuCom Systems
Pune
11.2013 - 03.2015
- Provided on-call technical support to CompuCom customers in handling new incident of (Active directory, Exchange server, File Share, Network, server health )
- Administered monitoring and maintenance of Physical and Virtual Servers
- CPU and Memory alerts for physical and virtual servers
- Creating, Implementing and deploying change requests
- Worked in exchange server client-side issue troubleshooting
- Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Develop trends by monitoring and analyzing incoming calls, problems and support requests.
Education
High School Diploma -
Air Force School
VimanNagar, Pune 05.2008 - 03.2009
Bachelors in Engineering -
MIT Academy of Engineering, Pune
Pune 08.2009 - 08.2013
Skills
Networking
Citrix Virtual Apps and Desktop, Citrix CloudWorkSpaceOne UEM, WorkSpaceOne Access, Unified Access GatewayWindow Active Directory, SSL Certificate Management – deployment, renewal, revocation, InternetAWS
Azure
Windows server environment
Linux
DNS, DHCP
HTTP/HTTPs (Web Debugging)
Certification
VMware Workspace Professional certified
Timeline
Simplilearn - azure
07-2021
Simplilearn - AWS
06-2021
Citrix virtual apps and desktop associate
12-2020
Senior Technical Support Engineer
Citrix Systems India Pvt Ltd.
06.2020 - Current
Simplilearn - Linux
05-2020
VMware Workspace Professional certified
06-2019
Upgrade Support Engineer
VMware Software India Pvt Ltd
07.2016 - 06.2020
Technical Support Engineer
Concentrix ( formerly Convergys Corporation)
03.2015 - 06.2016
Service Associate
CompuCom Systems CSI India private ltd, CompuCom Systems
11.2013 - 03.2015
Bachelors in Engineering -
MIT Academy of Engineering, Pune
08.2009 - 08.2013
High School Diploma -
Air Force School
05.2008 - 03.2009