Pugal Venthan M
Vellore
Summary
As a highly motivated Business Operations Professional, I excel in dissecting requirements, managing intricate data compliance, and delivering insights that drive action, With over 4.5 years of experience in Accounts Receivable, I have honed my expertise in Microsoft Excel and various client tools, significantly enhancing operational efficiency
Overview
5
5
years of professional experience
Work History
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD
Chennai
02.2020 - Current
- Spearheaded royalty processing and compliance for licensing contracts as a Senior Process Analyst at Cognizant, a leading IT services provider.
- Transformed raw sales data into client-specific invoice format sand ensured alignment with legal agreements.
- Facilitated claim payments by efficiently processing and importing invoices
- Enhanced communicant on by directly interfacing with the onsite team to resolve queries via email and Microsoft Teams.
- Developed weekly PowerPoint present to update clients produce on status.
- Provided support, resolving queries and training new team members.
- Increased process efficiency by implement an automated compliance tool, reducing errors by 10% and Established an issue tracking dashboard, improving team transparency and expending licensee inquiry responses.
- Improved on-me statement submissions from partners by 10% through diligent follow-ups and Optimized workflows and encouraged cross- functional collaborator, resulting in a 20% increase in processing volume with over 95% accuracy.
- Elevated client satisfaction by 7% for managed American contracts through strategic process enhancements.
- Lead a five-member team, managing the America cluster with a focus on performance and quality delivery.
Education
MBA - Information Security Management
Madras University
Chennai, TN09-2018
Bachelor of Science - Bachelor of Computer Applications
Vellore Institute Technology
Vellore, TN07-2014
Skills
- Business process improvement
- Knowledge in MS Office tools
- Hard worker with high level of Integrity
- Fast learner
- Decision making
- Data Tracking
- Have Strong Analytical and Reporting Skills
- Team work management
Languages
English
First Language
Tamil
Beginner
A1
HOBBIES
Reading, Travelling, Cooking, Technology and movies.
REFERENCE
KRISHNA GEETHAN Cognizant
T: 80725 16273
Timeline
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD
02.2020 - Current
MBA - Information Security Management
Madras University
Bachelor of Science - Bachelor of Computer Applications
Vellore Institute Technology
Similar Profiles
ANIKET PATILANIKET PATIL
Associate at Cognizant Technology Solutions India Pvt. Ltd.Associate at Cognizant Technology Solutions India Pvt. Ltd.
Ahamadali GAhamadali G
Senior Service Delivery Manager at Cognizant Technology Solutions India Pvt LtdSenior Service Delivery Manager at Cognizant Technology Solutions India Pvt Ltd
SHIVASHANKARAN ILANGOVANSHIVASHANKARAN ILANGOVAN
Technical Lead at Cognizant Technology Solutions India Pvt LtdTechnical Lead at Cognizant Technology Solutions India Pvt Ltd