Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Achievements Awards
Languages
Timeline
Generic
Puja Chatterjee

Puja Chatterjee

Hyderabad

Summary

Dynamic Senior Knowledge Specialist at Uber India Pvt. Ltd., adept at KPI tracking and operational enhancement. Proven track record in cross-functional teamwork and stakeholder collaboration, driving impactful strategies and quality assurance initiatives. Recognized for transforming data into actionable insights, fostering a culture of continuous improvement and achieving project milestones efficiently.

Overview

7
7
years of professional experience

Work History

Senior Knowledge Specialist

Uber India Pvt. Ltd
Hyderabad
09.2024 - Current
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with fellow team members to manage large volume of claims.
  • Participated in meetings with senior management team to discuss potential issues related to policy enforcement.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.

Senior Research Analyst

Vaco Enterprise Llp
08.2021 - 09.2024
  • As a research analyst I am required to perform research, collect and analyze information, and uses the data to problem solve and improve the decision-making and efficiency of my LOB
  • Identified gaps in existing content libraries and created new pieces to fill them.
  • Ensured all published materials met company standards regarding accuracy, quality, style, tone.
  • Collaborated with stakeholders across multiple departments to ensure successful execution of content initiatives.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Coordinated with external vendors or agencies on various content-related tasks.
  • Managed a team of writers, designers, developers, and other professionals to create engaging content assets.

Quality Analyst

Amazon Development Center India Pvt Ltd.
09.2020 - 08.2021
  • As a Quality Analyst, I was responsible for evaluating products and systems to ensure they are free of defects and meet an organization's quality standards.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Provided thorough documentation on all quality control activities and results.
  • Ensured compliance with company standards, regulations and procedures related to quality control.

Content moderator

Genpact India Pvt Ltd
11.2018 - 10.2020
  • As a content moderator I was responsible for user-generated content submitted to an online platform
  • My job was to make sure that items are placed in the right category, are free from scams, doesn't include any illegal items and is aligned with the community guidelines

Project Initiator

Insignia Communication Pvt Ltd
03.2018 - 10.2018
  • Lead the initiation and planning of a project and ensure technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed plan to monitor and track the progress of the project
  • Coordinate with internal and external parties for the flawless execution of projects

Education

MBA - Healthcare Management

Suresh Gyan Vihar University
01.2022

PGDM - Strategic Management

Russian EMAS School
01.2022

Graduation -

Calcutta university
01.2017

Class 12 -

West Bengal Board of higher secondary Education
01.2013

Skills

  • Communication
  • Cross-functional teamwork
  • Document review
  • Team leadership
  • Documentation management
  • Operational enhancement
  • Critical Thinking
  • Quality
  • Data analysis
  • Quality assurance
  • Policy enforcement
  • Content creation
  • Project management
  • Stakeholder collaboration
  • KPI tracking
  • Stakeholder engagement
  • Root-cause analysis

Websites

Personal Information

Date of Birth: 09/23/95

Achievements Awards

Bronze award for best performer (Genpact)

Languages

English
First Language

Timeline

Senior Knowledge Specialist

Uber India Pvt. Ltd
09.2024 - Current

Senior Research Analyst

Vaco Enterprise Llp
08.2021 - 09.2024

Quality Analyst

Amazon Development Center India Pvt Ltd.
09.2020 - 08.2021

Content moderator

Genpact India Pvt Ltd
11.2018 - 10.2020

Project Initiator

Insignia Communication Pvt Ltd
03.2018 - 10.2018

MBA - Healthcare Management

Suresh Gyan Vihar University

PGDM - Strategic Management

Russian EMAS School

Graduation -

Calcutta university

Class 12 -

West Bengal Board of higher secondary Education

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Puja Chatterjee