Puja Chowdhury
Assistant Food & Beverage Manager
Kolkata
Summary
Accomplished training and development professional with 12+ years of experience in designing, delivering, and evaluating training programs in hospitality and corporate settings. Expertise in human capital development, performance improvement, and aligning learning strategies with organizational goals. Proven in fostering continuous professional growth and compliance training.
Diligent [Desired Position] with solid foundation in food and beverage management. Successfully managed daily operations, ensuring high standards of service and customer satisfaction. Demonstrated leadership and team-building skills.
Experienced with overseeing food and beverage operations and staff coordination. Utilizes strong leadership and problem-solving abilities to enhance service delivery. Track record of maintaining high standards in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Assistant Food & Beverage Manager – Training Compliance Specialist
CBRE – Cognizant Account, PAN Kolkata
04.2024 - Current
- Design and deliver training on food safety, compliance, audits (ISO, DNV), and vendor management across PAN Kolkata sites.
- Conduct needs-based sessions, maintain records, lead audits, and implement RCA/CAPA for continuous improvement.
- Manage training calendars, engage associates via meetings, and coordinate BCP and special events training.
Faculty – Front Office Module Tutor
Institute of Advanced Management (IAM), Kolkata (University of West London)
09.2017 - Current
- Develop curricula, deliver lectures, mentor students, and assess progress using inclusive methods.
- Train on PMS software, role-plays; organize seminars, guest lectures, and placement support.
- Supervise projects, provide feedback, and ensure alignment with academic standards.
Duty Manager – Training Coordinator
Swissotel Kolkata
08.2016 - 04.2017
- Led teams, coached on service standards, telephonic etiquette, and guest feedback analysis (JDPA, TrustYou).
- Delivered performance plans, service recovery training, and counseling sessions.
Team Leader – Front Office
Hyatt Regency Chennai
09.2015 - 06.2016
- Managed front office, set upsell/guest satisfaction goals, trained on check-ins and revenue optimization.
- Achieved top upsell revenue through team motivation.
Duty Manager
Ramada Chennai Egmore, Wyndham Group
12.2014 - 08.2015
- Trained staff on operations, MIS reporting, audits, and inter-departmental coordination.
- Implemented quality programs and daily briefings.
Management Trainee
Ramada Chennai Egmore, Wyndham Group
06.2013 - 12.2014
- Rotated through departments (Reservations, Front Office, Housekeeping, F&B, etc.), built training foundations.
Industrial Exposure Training
Sheraton Park Hotels & Towers, Chennai
12.2011 - 04.2012
- 17-week training focused on L&D, HR, guest systems, and service etiquette.
Education
Masters - Travel & Tourism Management (MTTM)
IGNOU University
01.2021
Diploma - Computer Applications
B.Sc. - Hospitality & Hotel Administration
IHM Chennai
01.2013
Higher Secondary (12th) - undefined
Rampurhat Girls High School
WB01.2009
Secondary (10th) - undefined
Rampurhat Girls High School
WB01.2007
Skills
Software: PMS (Opera 50/501, Fidelio), MICROS, Win HMS, LMS, SAP, BCM tools
Methodologies: Instructional design, blended learning, compliance training, coaching
Leadership: Communication, team building, conflict resolution, change management
Operational efficiency
Food safety compliance
Food and beverage operations
Sanitation standards
Special events coordination
Operations oversight
Teamwork and collaboration
Customer service
Problem-solving
Accomplishments
- International Hospitality Professional of the Year 2020, International Hospitality Council London, for training contributions at Institute of Advanced Management.
- Excellence in Student Placement Development, IHM Chennai.
- Best Outstanding Student 2012, IHM Chennai.
- External Examiner for Front Office courses, IHM Chennai.
- Multiple recognitions from general management for staff development in premium brands.
Affiliations
- International Hospitality Council London (Professional Member).
- IHM Chennai & IGNOU Alumni.
Timeline
Assistant Food & Beverage Manager – Training Compliance Specialist
CBRE – Cognizant Account, PAN Kolkata
04.2024 - Current
Faculty – Front Office Module Tutor
Institute of Advanced Management (IAM), Kolkata (University of West London)
09.2017 - Current
Duty Manager – Training Coordinator
Swissotel Kolkata
08.2016 - 04.2017
Team Leader – Front Office
Hyatt Regency Chennai
09.2015 - 06.2016
Duty Manager
Ramada Chennai Egmore, Wyndham Group
12.2014 - 08.2015
Management Trainee
Ramada Chennai Egmore, Wyndham Group
06.2013 - 12.2014
Industrial Exposure Training
Sheraton Park Hotels & Towers, Chennai
12.2011 - 04.2012
Diploma - Computer Applications
B.Sc. - Hospitality & Hotel Administration
IHM Chennai
Higher Secondary (12th) - undefined
Rampurhat Girls High School
Secondary (10th) - undefined
Rampurhat Girls High School
Masters - Travel & Tourism Management (MTTM)
IGNOU University
Disclaimer
Declaration: I declare the above information is true. References and training portfolio available on request. Place: Kolkata | Puja Chowdhury
Core Competencies
- Training design, needs assessment, classroom/online delivery, role-plays, hands-on skills.
- Coaching, performance management, compliance (CLRA, food safety, EHS), quality audits.
- Learning management, record-keeping, technology integration, adult learning principles.
- Leadership, communication, problem-solving, cross-cultural inclusion.