Puja Ganguly

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• Acquire, Manage and Grow assigned portfolio and take timely credit actions of Business Banking customers
• Effectively managing, developing, and retaining quality business relationships
• Protect the bank’s assets and reputation by knowing the customer and their business
• Monitoring for suspicious behaviour, and taking appropriate action as set forth in operating policies when necessary
• Collaborate with other teams/stakeholders on delivering excellent customer experience
• Take ownership of existing portfolio and aggressively explore new business opportunities by promoting cross-selling opportunities and implementing key business initiatives
• Mentor junior team members, undertake other assignments and projects as appropriate

• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
• Researched and implemented new airfield operations technologies to boost workflows and maximize safety.
• Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Conducted departure and arrival briefings.
• Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.

• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Coordinated customer service team projects, achieving successful on-time completion.
• Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
• Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.

Additional Responsibilities _ Grooming Instructor & Uniform Issuance Coordinator