PUJA KHANNA
HR Operations Specialist
Mumbai
Summary
HR professional with over nine years of expertise in recruitment, HR operations, and employee lifecycle management. Skilled in HRIS administration (SAP & SuccessFactors), policy drafting, training & development, employee engagement, and compliance reporting. Experienced in supporting global HR teams, HR transformation initiatives, and managing payroll, benefits, and statutory compliance.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
HR Operations Specialist
Munich Re
12.2022 - 02.2026
- Managed end-to-end recruitment, including CV screening, interview coordination, candidate communication, and onboarding support.
- Oversaw HR operations, handling attendance and leave management, offer and ad-hoc letters, new joiner logistics, employee records, and P-Files with accuracy and confidentiality.
- Managed employee lifecycle processes, including documentation, benefits administration, offboarding, payroll support for outsourced staff, and Provident Fund and Gratuity compliance.
- Assisted in performance management and appraisal cycles, generating appraisal and increment letters to ensure timely employee communication.
- Administered HRIS (SuccessFactors), managing employee data, approvals, organizational structures, and system updates.
- Collaborated with global HR teams on HR reporting and supported regional HR transformation initiatives.
- Supported implementation of SuccessFactors modules (Pre-Onboarding, Recruitment, Org Structures, Job Architecture) and L&D HRIS deployment.
- Organized training and development programs and coordinated with external vendors; led employee engagement initiatives and office celebrations.
- Drafted and implemented HR policies, including onboarding, relocation, and leave and attendance policies.
- Ensured HR compliance and audit readiness, managing statutory filings and returns on a monthly, quarterly, and annual basis.
- Leading global reinsurer
Senior Analyst
Willis Towers Watson
12.2021 - 10.2022
- Generated offer letters, issued confirmation letters, and managed contract worker invoicing and payroll processing.
- Maintained accurate HR records, producing HR documentation in line with internal timelines.
- Ensured compliance with internal procedures, security protocols, and safety regulations.
- Supported implementation of Oracle HCM modules like Onboarding, documentation, employee data update in system.
- Shared HR information securely and efficiently across HR Operations and other departments.
- Ensured compliance with internal procedures, security protocols, and safety regulations, and worked on HR Ticketing system.
- Met service level agreements (SLA) and ensured smooth internal processes within the HR team.
- Global advisory, broking and solutions company
HR Associate
Cipla Ltd. And Bata India Ltd (Teamlease payroll)
08.2017 - 12.2021
- Managed onboarding, induction, exit formalities, and payroll inputs.
- Processed reimbursements for LTA, travel, relocation, and joining bonuses.
- Sourced, screened, and shortlisted candidates for junior-level positions.
- Collaborated with settlement teams to ensure accurate final settlements for exiting employees.
- Handled employee Provident Fund (PF) queries and maintained PF-related documentation.
- Managed attendance and leave data for employees in the West region.
- Resolved employee queries related to salary, data corrections, and other HR matters.
- Leading companies in pharmaceuticals and footwear
Talent Acquisition
Myriad Consulting Pvt. Ltd
03.2015 - 10.2015
- Provided comprehensive recruitment services, using relevant systems to source and screen candidates.
- Head-hunted and recruited for middle and senior-level roles, ensuring adherence to specific timelines and coordinating interviews with candidates.
- Closed 4 niche positions within 4 months of joining for leading clients.
- Processed applications, corresponded with candidates, and tracked recruitment metrics throughout the hiring process.
- Managed candidate testing and assessments for verbal and numerical reasoning as part of recruitment campaigns.
- Maintained recruitment MIS and organizational charts, and updated internal resume databases.
Education
Master in Personnel Management -
Institute of Business Management & Research, Pune University
01-2011
Bachelor of Commerce - undefined
Ness Wadia College of Commerce, Pune University
01-2009
Skills
HR policies implementation
Recruitment and selection
Employee Lifecycle Management
Payroll processing
Onboarding and orientation
HRIS proficiency (SuccessFactors & Oracle)
HR metrics and analytics
Employee Grievances
Learning & Development
Performance Management
Statutory Compliance
Exit interviews
Background checks
Vendor relations
Employee relations management
Certification
Certified in Retention Strategy (Ganage Pressings Pvt. Ltd.) – Completed as part of MPM curriculum.
Accomplishments
Spot Award
Received Spot Award for outstanding performance at Willis Towers Watson in just 3 months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
HR Operations Specialist
Munich Re
12.2022 - 02.2026
Senior Analyst
Willis Towers Watson
12.2021 - 10.2022
HR Associate
Cipla Ltd. And Bata India Ltd (Teamlease payroll)
08.2017 - 12.2021
Talent Acquisition
Myriad Consulting Pvt. Ltd
03.2015 - 10.2015
Bachelor of Commerce - undefined
Ness Wadia College of Commerce, Pune University
Master in Personnel Management -
Institute of Business Management & Research, Pune University