Summary
Overview
Work History
Education
Skills
Interpersonal Skills
Timeline
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Puja Thite

Pune

Summary

Application Support Engineer with 3 years of experience in application and production support for enterprise systems in gaming. Expertise in troubleshooting, deployment support, and database operations, with a strong focus on ITIL-based incident management. Proven track record in maintaining application uptime and supporting release cycles to ensure efficient batch operations.

Overview

4
4
years of professional experience

Work History

Application Support Engineer [L2]

GlobalStep
Pune
06.2022 - Current
  • Delivered L2 support for high-availability applications, ensuring 24x7 uptime.
  • Administered WebLogic & Tomcat servers; managed restarts, deployments, and patches.
  • Executed ETL & database testing; validated deployments across UAT and production.
  • Wrote SQL queries in Oracle/MySQL for issue resolution and data validation.
  • Monitored jobs and batch workflows via Control-M & Autosys; managed overrides and failures.
  • Analyzed application logs with ELK Stack and digester tools for rapid fault diagnosis.
  • Actively participated in DR drills and DC-DR environment management.
  • Collaborated with development and L3 teams for root cause analysis and permanent fixes.
  • Resolved banking file errors, managed space issues, and supported DB maintenance tasks.
  • Documented SOPs, prepared incident summaries, and supported training of new team members.

Software Development Intern

OMVSab IT Training Pvt. Ltd. and Group of Companies
Pune
12.2021 - 05.2022
  • Developed software features using Java and Python for various projects.
  • Collaborated with team members to troubleshoot and resolve software issues.
  • Participated in daily stand-up meetings to discuss project progress and challenges.

Education

Master of Science - Computer Science

BPHE Society’s Ahmednagar College
Ahilyanagar
05-2021

Bachelor of Science - Computer Science

Shri Chhatrapati Shivaji Mahavidyalaya
Shrigonda
05-2019

H.S.C. -

Maharaja Jivajirao Shinde College
Shrigonda
04-2016

Skills

  • Application Servers: WebLogic, Tomcat 90
  • Monitoring & Logging: ELK Stack, ITRS, Log Analyzer
  • Job Scheduling: Control-M, Autosys
  • Ticketing Tools: ServiceNow, Jira
  • Source Control: Git, GitHub
  • Programming Languages: Java, C, Python, Shell Scripting, OOPS Concepts
  • Databases: Oracle, MySQL
  • Operating Systems: Windows 7/8/10, Linux/Unix
  • Documentation: MS Office, MS Excel, SOP Writing
  • Others: ETL Testing, Database Testing, Deployment Validation, Digester Recovery, ITIL Process, Basic knowledge of PL/SQL

Interpersonal Skills

  • Strong communication & reporting skills
  • Team collaboration & mentoring
  • Root cause analysis & incident resolution
  • ITIL-aligned process handling
  • Time management & multitasking
  • Adaptability under pressure
  • Willingness to learn new tools & technologies
  • Passion for optimization & process improvement

Timeline

Application Support Engineer [L2]

GlobalStep
06.2022 - Current

Software Development Intern

OMVSab IT Training Pvt. Ltd. and Group of Companies
12.2021 - 05.2022

Master of Science - Computer Science

BPHE Society’s Ahmednagar College

Bachelor of Science - Computer Science

Shri Chhatrapati Shivaji Mahavidyalaya

H.S.C. -

Maharaja Jivajirao Shinde College

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Puja Thite