Pujit S
Chennai,Tamil Nadu
Overview
1
1
year of professional experience
1
1
Certification
Work History
ServiceNow Developer - Programmer Analyst Trainee
Cognizant
Chennai,Tamil Nadu
08.2024 - Current
- Collaborated within support team to manage incidents across multiple modules.
- Specialized in ITSM and HRSD modules, including Case Management and Lifecycle Events.
- Investigated and resolved incidents and service requests within SLA limits.
- Generated consolidated reports from Incident and SCTask tables for business analysis.
- Delivered solutions that met business needs across various ServiceNow modules.
- Coordinated with cross-functional teams to ensure high availability of ServiceNow services.
- Completed training in ServiceNow platform administration and development.
- Gained experience creating catalog items, workflows, and basic scripts.
Education
Bachelor of Engineering - Computer Science
Jeppiaar Engineering College
Chennai - 600014, Tamil Nadu05-2023
Skills
- ServiceNow administration
- Workflow automation
- Catalog item creation
- Incident Management
- Request Management
- Flow Designer
- Reporting
- ACLs
- Script includes
- Business Rules
Certification
- Certified System Administrator (CSA) – ServiceNow
- Certified Application Developer (CAD) – ServiceNow
- Certified Implementation Specialist – HRSD – ServiceNow
- Introduction to Generative AI
STRENGTHS
- Quick learner, and adaptive in fast-paced environments
- Effective communicator and team collaborator
- Detail-oriented, with strong troubleshooting skills
- Passion for learning new ServiceNow modules and features
- Capable of handling multiple tasks in a fast-paced environment
- High sense of responsibility and dedication
- Ability to manage incidents and requests efficiently in ServiceNow
Timeline
ServiceNow Developer - Programmer Analyst Trainee
Cognizant
08.2024 - Current
Bachelor of Engineering - Computer Science
Jeppiaar Engineering College