Overview

Work History

Education

Skills

Certification

STRENGTHS

Timeline

Pujit S

Chennai,Tamil Nadu

Overview

1

1

year of professional experience

1

1

Certification

Work History

ServiceNow Developer - Programmer Analyst Trainee

Cognizant

Chennai,Tamil Nadu

08.2024 - Current

Collaborated within support team to manage incidents across multiple modules.
Specialized in ITSM and HRSD modules, including Case Management and Lifecycle Events.
Investigated and resolved incidents and service requests within SLA limits.
Generated consolidated reports from Incident and SCTask tables for business analysis.
Delivered solutions that met business needs across various ServiceNow modules.
Coordinated with cross-functional teams to ensure high availability of ServiceNow services.
Completed training in ServiceNow platform administration and development.
Gained experience creating catalog items, workflows, and basic scripts.

Education

Bachelor of Engineering - Computer Science

Jeppiaar Engineering College

Chennai - 600014, Tamil Nadu

05-2023

Skills

ServiceNow administration
Workflow automation
Catalog item creation
Incident Management
Request Management

Flow Designer
Reporting
ACLs
Script includes
Business Rules

Certification

Certified System Administrator (CSA) – ServiceNow
Certified Application Developer (CAD) – ServiceNow
Certified Implementation Specialist – HRSD – ServiceNow
Introduction to Generative AI

STRENGTHS

Quick learner, and adaptive in fast-paced environments
Effective communicator and team collaborator
Detail-oriented, with strong troubleshooting skills
Passion for learning new ServiceNow modules and features
Capable of handling multiple tasks in a fast-paced environment
High sense of responsibility and dedication
Ability to manage incidents and requests efficiently in ServiceNow

Timeline

ServiceNow Developer - Programmer Analyst Trainee

Cognizant

08.2024 - Current

Bachelor of Engineering - Computer Science

Jeppiaar Engineering College