VIKAS JAIN
Noida
Summary
Dynamic Senior Analyst with expertise in ServiceNow administration and development at Axepron Infortech Pvt. Ltd. Proven track record in enhancing IT service delivery through custom workflows and integrations. Skilled in JavaScript and change management, I excel at driving process improvements and fostering stakeholder collaboration for impactful results.
Overview
7
7
years of professional experience
Work History
Senior Analyst – ServiceNow Administrator & Developer
Axepron Infortech Pvt. Ltd.
04.2022 - Current
- Configured & customized ServiceNow applications (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).
- Developed custom scripts & integrations using JavaScript, Glide API, REST/SOAP APIs.
- Performed system upgrades, patch management & testing protocols to ensure platform stability.
- Designed Service Catalog items, workflows & rules to improve IT service delivery.
- Partnered with stakeholders for requirement gathering & enhancements.
Analyst – Business Operations
Lebronics Infotech Pvt. Ltd.
Noida
06.2018 - 03.2022
- Analyzed existing business processes, identified inefficiencies & recommended improvements.
- Documented workflows, process maps & SOPs to improve efficiency.
- Facilitated cross-functional meetings to align business objectives.
- Supported change management initiatives ensuring smooth adoption of revised processes.
- Prepared business reports & dashboards for decision-making.
Education
MBA/PGDM -
New Delhi Institute of Management
New Delhi01.2018
B.Com - Commerce
Shri Venkateswara University
Uttar Pradesh03-2015
Skills
- Incident
- Problem
- Change
- CMDB
- Service Catalog
- Knowledge
- JavaScript
- HTML
- CSS
- XML
- REST/SOAP APIs
- Workflow Design
- Upgrade Management
- Troubleshooting
- ITIL Implementation
- ServiceNow GlideRecord
- GlideForm
- Performance Analytics
- ServiceNow administration
- IT service management
- Change management
- Workflow design
- Problem solving
Core Skills
Incident, Problem, Change, CMDB, Service Catalog, Knowledge, JavaScript, HTML, CSS, XML, REST/SOAP APIs, Workflow Design, Upgrade Management, Troubleshooting, ITIL Implementation, ServiceNow GlideRecord, GlideForm, Performance Analytics
Affiliations
- I had been a national debater
- was in face painting competitions during college times
- Played for the Kanpur Cricket Association, UPCA
- Like To Travel and explore places
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Analyst – ServiceNow Administrator & Developer
Axepron Infortech Pvt. Ltd.
04.2022 - Current
Analyst – Business Operations
Lebronics Infotech Pvt. Ltd.
06.2018 - 03.2022
MBA/PGDM -
New Delhi Institute of Management
B.Com - Commerce
Shri Venkateswara University
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