Pujitha Chittoor
Hyderabad
Summary
Results-oriented operations professional with expertise in leading quality initiatives and achieving high accuracy rates. Skilled in data analysis, stakeholder management, and cross-functional collaboration. Focused on driving process improvements, developing teams, and enhancing customer experiences while optimizing business performance and supporting organizational success.
Overview
8
8
years of professional experience
Work History
Manager 1, Support Ops
Amazon
Hyderabad
2024.07 - Current
- Led a team of 10–12 Quality Associates, providing coaching, performance management, and regular calibration to ensure consistent adherence to quality standards. Maintained an accuracy rate above 98% by driving continuous process improvements, conducting root cause analyses, and implementing targeted quality initiatives.
- Demonstrated expertise in stakeholder management, data-driven decision-making, performance management, continuous improvement, and customer experience optimization, maintaining accuracy above 98%.
- Collaborated with cross-functional teams including Program Management and Training to execute strategic initiatives, enhancing customer experience and operational performance.
- Led change management initiatives for new process launches, policy updates, and operational transformations, ensuring smooth transitions and adherence to updated standards.
CAP Team Manager
Amazon
Hyderabad
2024.03 - 2024.06
- Managed a team of 20-25 support associates, investigating customer concession abuse and ensuring high customer experience and policy compliance.
- Managed team to achieve productivity, quality, customer experience, and compliance goals.
- Presented weekly and monthly business reviews to senior leadership, highlighting operational performance, risks, and action plans.
- Supported rollout of new policies, tools, and operational processes through change management and stakeholder communication.
- Developed leadership capability through coaching, mentoring, succession planning, and talent development programs.
Management Trainee
HR Footprints
Hyderabad
2018.04 - 2018.08
- Developed training content and supported team in implementing training programs.
- Maintained repository to ensure information remained current and accessible.
- Created training pool and facilitated knowledge transfer sessions for clients.
Education
MBA - Human Resources
Vignana Bharathi Institute of Technology
Hyderabad2018-01
Bachelor's Degree - B.com (comp)
Nagarjuna women's degree college
2016-01
Intermediate -
Vignan Jr College
2013-01
SSC -
Nagarjuna ENG MED High School
2011-01
Skills
- Data analysis
- Microsoft Excel
- Team Management
- Customer Focus
- Communication Skills
- Commitment to work
- Eager to learn
Passions
- Cooking
- Travelling
Languages
- English, Full Professional Proficiency
- Hindi, Limited Working Proficiency
- Telugu, Full Professional Proficiency
Activities
- Championed engagement initiatives that encouraged collaboration, inclusion, and continuous participation at work.
- Mentored and trained new team members on operational processes and quality standards.
- Facilitated team engagement through the coordination of team lunches and employee appreciation events.
Awards
- Received 'The Best Performer Award' in CAP Quality Analyst role for the quarter in 2023
- Received a medal for academic excellence in MBA
- Won first prize in mock stock exchange rural-e-Karte & Business quiz in management fest
Disclaimer
I hereby declare that all the facts and figures mentioned above are true and correct to the best of my knowledge.
Timeline
Manager 1, Support Ops
Amazon
2024.07 - Current
CAP Team Manager
Amazon
2024.03 - 2024.06
Management Trainee
HR Footprints
2018.04 - 2018.08
MBA - Human Resources
Vignana Bharathi Institute of Technology
Bachelor's Degree - B.com (comp)
Nagarjuna women's degree college
Intermediate -
Vignan Jr College
SSC -
Nagarjuna ENG MED High School