PULI SUMAN
Hyderabad
Summary
Dynamic Supervisor with over five years of experience in the edtech industry, driving operational excellence and team performance. Strong leadership and effective communication skills foster a collaborative environment that enhances productivity. Recognized for rapid advancement into a supervisory role, showcasing exceptional problem-solving skills and attention to detail. Dedicated to mentoring team members and implementing strategies that elevate customer satisfaction and service efficiency, while creating a supportive work culture to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Freelancer/ land investment advisor
building blocks group
HYDERABAD
08.2021 - Current
- Advised customers on financial investment options and capital expenditures to maximize returns.
- Cultivated relationships with key clients, leading to improved customer satisfaction.
- Provided tailored guidance on capital expenditures to align with client goals.
- Advised clients on investment strategies and portfolio management.
- Developed relationships with clients in order to gain a better understanding of their goals and needs.
- Followed up with clients periodically via phone calls or emails to discuss progress towards achieving financial goals.
International voice porocess, Support Supervisor
Examity/Meazure Learning
Hitech city
03.2019 - 08.2024
- Achieved swift promotion to Supervisor due to demonstrated leadership and operational excellence.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Oversaw team performance while enforcing adherence to operational protocols.
- Facilitated training and mentoring for new team members to develop essential skills.
- Implemented strategies that enhanced customer satisfaction and improved service efficiency.
- Cultivated strong client relationships to effectively address needs and concerns.
- Conducted thorough testing of software and systems, ensuring quality and reliability.
- Utilized various software tools to streamline processes and optimize overall performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
Education
B.tech -
Stmarys group of institutions
01.2015
Intermediate -
Sindhu Educational Academy
Hyderabad, India01.2011
Skills
- Worked closely with senior technicians to learn advanced troubleshooting techniques, contributing to improved team efficiency
- Windows (Advanced), macOS (Advanced), Linux (Intermediate)
- Innovative thinking
- Excel proficiency
- Upselling and cross-selling techniques
- Workflow optimization
- Client support
- Team motivation strategies
- Collaborative team development
- Mentorship development
- Effective relationship management
- Effective public speaking
- Process optimization
Hobbies and Interests
- Reading non-fiction books
- Combat sport, boxing
- Cricket
- Yoga
- Meditation
Timeline
Freelancer/ land investment advisor
building blocks group
08.2021 - Current
International voice porocess, Support Supervisor
Examity/Meazure Learning
03.2019 - 08.2024
B.tech -
Stmarys group of institutions
Intermediate -
Sindhu Educational Academy