Pummy Chatterjee
Program Manager
Bangalore
Summary
I am a Program Manager with 13 + years of experience in online retail and e-commerce; with around 9 years of experience with Amazon India. I have experience in working with multiple teams that include product management, operations, sales, customer support and marketing. My key skills include program management, seller communication management with hands-on experience in content management.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
3
3
Languages: English, Hindi and Bengali
Work History
Program Manager for Seller Communication
Amazon
Bangalore
03.2022 - Current
- Managing and planning effective seller communication for all the listing related programs
- This includes creating and managing training content, email campaigns, tracking their effectiveness and related metrics, creating video help content and help pages for seller portal and working with vendors for the same.
Program Manager for Bulk Listing Experience
Amazon
Bangalore
01.2021 - 02.2022
- Drive improvement is in adoption of the bulk tools and work towards reduction of top bulk errors
- Derived mechanism like effective email campaigns, building Lego pages and conducting training to drive sellers to the right landing page for bulk listing
- Also created dedicated video to market the benefits of using bulk tools
- Worked with multiple stakeholders across training teams, marketing teams, seller support and technical teams to drive the same
- The work included effective collations, analysis of reports and working with business analysis team for the correct queries.
Program Manager for Listing Contact Reduction
Amazon
Bangalore
04.2019 - 12.2020
- Tracked the listing related contacts that comes to seller support and worked to improve listing experience
- The work includes periodic deep dives into contacts data and understanding the trends across various reason codes, highlighting any dip or sudden rise in contacts and conducting the root cause analysis to interpret data and metrics around the same, as well as giving callout to the leadership on same.
- Through my analysis of the same, I figured out key problem areas in listing processes for which sellers were contacting and getting stuck at
- I worked with seller support team to improve SOPs , updated help content and helped the leadership with my insights to prioritize various product initiatives.
Catalog Lead
Amazon
Bangalore
05.2015 - 04.2019
- Managed catalog related initiatives to drive catalog quality for top GV (glance view) ASINS across the platform by running a weekly program called Clean Lobby
- Conducted dipstick audits, seller trainings and sending data quality related feedbacks to sellers
- Also worked to improve the discoverability of the ASINs on search engines by advising sellers on right keyword usages.
Catalog Specialist, Amazon
Amazon
Bangalore
02.2013 - 05.2015
- As part of a new Amazon India launch team, worked on several aspects from onboarding sellers on the platform, creating new listings, catalog quality audits, to updating missing attributes
- Also conducted operational work like process improvements for team, managing ticketing system for work allocation, defining team goals and metrics and more.
Catalogue Manager
VioletBag.com
Bangalore
09.2011 - 11.2012
- My work is primarily managing the catalogue for the website
- I created new listings and checked for content quality in product descriptions, images, discount percentage, MRP, effective SEO tags, brand information, categorization and more
- Key roles
- Content listing, finding and rewriting product information
- Collaborating with vendors, sourcing team for product information
- Updating old products with any change
- Handling customer care queries related to products
- Managing Out of stock products and restocking them when indicated by vendor or sourcing team
- Managing and delegating tasks to the catalogue team
- Keeping track of consignment goods, checking their quality etc.
Content Manager
Planetwildlife.com, Wildlife based Travel Company
Hyderabad
05.2010 - 07.2011
- Creating content for the website that contained articles on national parks and species from around the world
- Write itineraries for fixed and tailored trips to various wildlife destinations, and update the same
- Developing creative content for advertising and marketing, highlighting the company's trips
- Publishing the company's newsletter every month, wherein the company tried to promote and sell certain trips or travel destinations through creative piecesabout certain species and parks
- Delegating tasks to team and freelance writers, tracking team's progress through weekly reports.
Research Associate
ICFAI Center, ICMR
Hyderabad
05.2008 - 05.2009
- Read, analyze and write about prominent business events in form of case studies
- My research was based on secondary sources of information, primarily reliable websites, company publications, business journals, magazines etc
- It also included a teaching note for every case that contained a summary of the case, along with a reference to the target audience and a set of questions that could be raised while conducting the discussion on the case
- There was also a brief teaching methodology that talked about the way a professor could go about conducting the case discussion on the particular topic
- In the span of one year, I wrote about 20 cases spread across topics like Business Strategy, Finance (Mergers and Acquisitions), Marketing, Corporate Social Responsibility, Business Ethics and Operation Management
- They are sold through the ICMR website as well as through ECCH (the European Case Clearing House) website.
Retail executive
Usha Shriram Enterprises
08.2007 - 02.2008
- (P) Ltd in their Usha Lexus Furniture division at Gurgaon, Haryana, for 6 months (Aug '07-Fe b'08)
- The job responsibility involved handling the entire store operations:
- Sales: meeting sales targets, giving sales presentation to the customers, prospecting customers through cold-calling, booking orders, following up with the back end for prompt deliveries, maintaining documents, submitting daily sales reports, stock reports etc
- Customer Query and Objection handling: recording customer complaints and managing unsatisfied customers as well as arranging to provide them the required services
- Store Maintenance: Overseeing the store opening and closing times, supervising other repairing and maintenance works and also ensuring proper house cleaning jobs were regularly performed.
Education
MBA - Retailing & Merchandising for Executives
Birla Institute of Management Technology (BIMTECH)
Greater Noida 06.2006 - 04.2007
Bachelors - Science, Zoology
University of Delhi
Higher Secondary Certificate (ISC) - undefined
Sacred Heart Convent School
Senior Secondary Certificate - undefined
I.C.S.E - undefined
Sacred Heart Convent School
Skills
Driving Adoption Programs for Products
Additional Information
- Achievements: , Senior Diploma in Kathak Dance, Prayag Sangeet Samiti, Allahabad. Certificate Course In Information Technology from NIIT, New Delhi (2004) Won prizes for creative writing and extempore at college level.
Hobbies
Dance, travelling, making and collecting handicrafts
Timeline
Program Manager for Seller Communication
Amazon
03.2022 - Current
Program Manager for Bulk Listing Experience
Amazon
01.2021 - 02.2022
Program Manager for Listing Contact Reduction
Amazon
04.2019 - 12.2020
Catalog Lead
Amazon
05.2015 - 04.2019
Catalog Specialist, Amazon
Amazon
02.2013 - 05.2015
Catalogue Manager
VioletBag.com
09.2011 - 11.2012
Content Manager
Planetwildlife.com, Wildlife based Travel Company
05.2010 - 07.2011
Research Associate
ICFAI Center, ICMR
05.2008 - 05.2009
Retail executive
Usha Shriram Enterprises
08.2007 - 02.2008
MBA - Retailing & Merchandising for Executives
Birla Institute of Management Technology (BIMTECH)
06.2006 - 04.2007
Bachelors - Science, Zoology
University of Delhi
Higher Secondary Certificate (ISC) - undefined
Sacred Heart Convent School
Senior Secondary Certificate - undefined
I.C.S.E - undefined
Sacred Heart Convent School
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