Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Disclaimer
Timeline
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Puneet

Puneet

Gurgaon

Summary

Dynamic professional with extensive experience at Air India LTD in project management and stakeholder engagement. Proven expertise in regulatory compliance and process improvement, implementing innovative technologies to boost operational efficiency. Skilled in data analysis, delivering impactful solutions that enhance safety and customer service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Associate OPS Tech – Operational Development

Air India LTD
02.2023 - Current
  • Responsible for the implementation and management of new technologies, systems, and tools to enhance airport operations.
  • Work closely with on airport ops teams, ground handlers, and other stakeholders to enhance efficiency and effectiveness.
  • Ensure all solutions comply with industry standards and regulations, maintaining a focus on safety and security.
  • Recommend and implement best practices and innovations to keep the airport at the forefront of operational efficiency and customer service.
  • Liaise with tech teams within D&T for building applications like AOD Portal, AI-Smart, Star Baggage Hub, and others.
  • Strong project management skills, with a track record of successfully leading technology projects.

Customer Service Executive-Ramp Handling

Interglobe Aviation (Indigo)
08.2019 - 02.2023
  • Load & Trim officer (certified by DGCA)
  • Supervision of ramp movement, aircraft handling, passenger/ cargo/baggage movement, keeping safety and security in a priority.
  • Monitor customer safety during the boarding and deplaning, and assist customers in a friendly manner.
  • Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
  • Assist in ramp setup and storage of equipment and baggage.
  • Maintain the safety and security of the ramp at all time.
  • Cargo Movement Monitoring
  • Responsible of dispatching flights, loading and offloading flights.
  • Complied with all safety procedure and Airline policies.

Education

MBA - Sales & Marketing

Amity University
09-2025

B.com program -

Kalinga University
Raipur
01.2017

INTERMEDIATE -

Royal Public School
Gurgaon
01.2014

MATRICULATION -

Rockford Convent School
Gurgaon
01.2012

Skills

  • MS Office
  • Stakeholder management
  • Project management
  • Regulatory compliance
  • Data analysis
  • Process improvement

Hobbies and Interests

  • Playing outdoor games
  • Interacting with new people

Languages

  • English
  • Hindi

Disclaimer

I hereby declare that all the above-furnished information is to the best of my knowledge and trust

Timeline

Associate OPS Tech – Operational Development

Air India LTD
02.2023 - Current

Customer Service Executive-Ramp Handling

Interglobe Aviation (Indigo)
08.2019 - 02.2023

MBA - Sales & Marketing

Amity University

B.com program -

Kalinga University

INTERMEDIATE -

Royal Public School

MATRICULATION -

Rockford Convent School

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Puneet