PUNEET AHUJA
Head of Sales and Operations - Retail Beauty
Summary
Accomplished National Sales and Operations Head with a proven track record at Mocemsa, enhancing operational efficiency and team productivity. Excelled in business negotiation and fostering strong team dynamics, achieving significant cost reductions and surpassing sales targets. Skilled in leveraging marketing insights and performance monitoring to drive strategic growth and partnerships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Sales and Operations Head
Mocemsa
06.2020 - 09.2023
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Streamlined operations by implementing efficient processes and optimizing workflows.
Senior Manager, Sales and Operations - Beauty
IDFS Services Pvt. Ltd
02.2019 - 06.2020
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
Regional Sales Manager
Biba
03.2017 - 05.2019
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 70 + regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Store Manager of Operations
Sephora
11.2012 - 03.2017
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
Education
Bachelor of Commerce - Business
Delhi University
Delhi 04.2001 -
Skills
Acknowledgment of customer needs
Certification
Advance Diploma in Retail Management
Additional Information
After successfully launching and managing WAB HR Consulting for the past 1.3 years, I am now seeking new opportunities to apply my strong background in sales, marketing, and operations. Despite the business facing financial challenges, I have gained invaluable experience in driving client acquisition, executing operational strategies, and navigating complex business dynamics. I’m eager to bring my skills to a new role where I can contribute to growth and success."
Timeline
Advance Diploma in Retail Management
07-2023
National Sales and Operations Head
Mocemsa
06.2020 - 09.2023
Senior Manager, Sales and Operations - Beauty
IDFS Services Pvt. Ltd
02.2019 - 06.2020
Regional Sales Manager
Biba
03.2017 - 05.2019
Store Manager of Operations
Sephora
11.2012 - 03.2017
Bachelor of Commerce - Business
Delhi University
04.2001 -
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