Puneet Awasthi
Key Account Manager
Gurgaon
Summary
Experienced and results-driven account manager with a proven track record in establishing and nurturing partnerships, ensuring client retention, and driving revenue growth. Adept at leveraging a strong professional network to influence key decision-makers and develop effective strategies that enhance profit channels. Known for collaborative leadership style, fostering teamwork, and delivering exceptional customer relationship management.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
General Manager-Key Accounts
Crest Digitel Pvt. Ltd.
Gurugram
06.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall sales performance by implementing strategic account management plans.
- Identified new business opportunities through market research and competitive analysis, driving revenue growth.
- Created customized sales proposals for key accounts, showcasing unique solutions tailored to their specific needs.
- Achieved high client satisfaction by identifying and addressing key account needs.
- Managed portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
Circle Sales Manager
ATC Telecom Infrastructure Private Limited
Ahmedabad
12.2020 - 06.2022
- Increased sales revenue by 7% in developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Circle Business Head
Space Teleinfra Pvt. Ltd
Mumbai
08.2017 - 12.2020
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Prepared quotes for new products and services and composed budgets
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
- Secured high-value project (Chennai Metro & Delhi Metro) through consultative selling, effective customer solutions and promoting compelling business opportunities
- Consistently achieved top ranking in revenue and profit growth of 100% year over year
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Drove operational improvements which resulted in savings and improved profit margins
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Acquisition Specialist
Indus Towers Ltd
Pune
08.2015 - 08.2017
- Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas
- Rendered services as part of Hit Team formed for faster acquisition of difficult SR's across Maharashtra
- Managed BRICS Summit Golden Route planning for delegates
- Initiated Rental reduction project "AAKRAMAN" across state and reduce entire rental cost by 20%
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Networked with business leaders and executives to identify clientele within local community
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
Assistant Manager
Space Teleinfra Pvt. Ltd
New Delhi
05.2013 - 08.2015
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Submitted reports to senior management to aid in business decision-making and planning
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- MSA negotiation and closure with VIL for Mumbai and M&G Circles to secure business of INR 15 Lakhs in FY 14-15
- Trained team members in successful strategies to meet operational and sales targets.
Senior Executive
Kavveri Telecom Products Ltd
02.2011 - 05.2013
- Established clear and competitive goals, growth road maps and strategic business plans
- Started new circle in Telecom infrastructure domain in M&G.
- Acquired 50 Million sq ft area for IBS like Cognizant IT Park, Seasons Mall, Ascendas IT Park
- Built entire team in Circle for Deployment & Operations vertical
- Established new relationships with telecom operators and realtors.
Project Manager
RD Infratel Pvt. Ltd
12.2009 - 02.2011
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
- Uninor Network rollout in Mumbai in more then 400 sites.
Education
MBA - Marketing
IIMS
Pune, MH 04.2007 - 06.2009
Skills
Relationship Management
Contract Management
Business Development
Strategic Projects Selling
Dispute Resolution
P&L Management
Timeline
General Manager-Key Accounts
Crest Digitel Pvt. Ltd.
06.2022 - Current
Circle Sales Manager
ATC Telecom Infrastructure Private Limited
12.2020 - 06.2022
Circle Business Head
Space Teleinfra Pvt. Ltd
08.2017 - 12.2020
Acquisition Specialist
Indus Towers Ltd
08.2015 - 08.2017
Assistant Manager
Space Teleinfra Pvt. Ltd
05.2013 - 08.2015
Senior Executive
Kavveri Telecom Products Ltd
02.2011 - 05.2013
Project Manager
RD Infratel Pvt. Ltd
12.2009 - 02.2011
MBA - Marketing
IIMS
04.2007 - 06.2009
Similar Profiles
ABHIJIT PRASADABHIJIT PRASAD
Senior Manager at Crest Digitel Pvt LtdSenior Manager at Crest Digitel Pvt Ltd
SHRIKANT TYAGISHRIKANT TYAGI
Assistant Manager at Crest Digitel Private Limited, Space Teleinfra Pvt. Ltd, IBS DeploymentAssistant Manager at Crest Digitel Private Limited, Space Teleinfra Pvt. Ltd, IBS Deployment
Parush UpadhyayParush Upadhyay
Assistant Manager - New built small cell SME at Crest digitel private limitedAssistant Manager - New built small cell SME at Crest digitel private limited